Assistant Store Manager 212- Green Bay

CNG Holdings, Inc.; Green Bay (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading financial services company as an Assistant Store Manager, where you will be the face of the brand, ensuring exceptional customer service and regulatory compliance. This role involves educating customers about financial products, handling cash transactions, and resolving customer issues. You'll thrive in a dynamic environment that values accountability, inclusivity, and transparency. If you are passionate about helping others and possess strong communication skills, this is the perfect opportunity to advance your career in a supportive and innovative setting.

Qualifications

• High school diploma or equivalent required.
• 1+ year experience in sales or customer service preferred.

Responsibilities

• Serve and educate customers on product offerings.
• Handle cash transactions and manage cash drawer.
• Perform outbound customer sales and support calls.

Skills

Customer Service

Active Listening

Communication Skills

Sales Experience

Cash Handling

Microsoft Office

Education

High School Diploma or GED

1+ Year of Experience in Sales or Customer Service

Job description

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General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Job Description

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Duties

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries related to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
• Interact with customers using active listening skills to confirm or clarify information and diffuse complaints.
• Handle and count currency, including managing a cash drawer, counting cash deposits, and moving cash from the safe to the drawer; may include bank deposits or pickups.
• Balance individual batch receipts with store sales reports at the end of the day and assist in resolving over/short discrepancies.
• Perform customer verifications to validate presented information.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree acknowledgments timely.
• Perform other duties as assigned.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience.
• 1+ year of experience in sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work independently.
• Must have own reliable transportation, a valid driver’s license, and valid automobile insurance.
• Ability and willingness to live and embrace core values of accountability, inclusion, transparency, and focus.

Physical Demands

• Call center/retail/office environment.
• Extensive cash handling.
• Extended phone usage.
• Long periods of standing.
• Extended viewing of screens and typing.
• Must lift up to 50 lbs with accommodations.

Travel / Attendance

• Travel within the district using personal vehicle.
• Potential travel to neighboring districts and overnight stays.
• Work assigned shifts.

Why Choose CNG Holdings, Inc.

CNG Holdings Inc., headquartered in Cincinnati, Ohio, is a leader in financial services, offering accessible financial products to improve customer financial situations. Our mission is to help and educate customers, building long-term relationships, and our vision is to deliver innovative solutions for their future.

Our values include inclusivity, transparency, accountability, and focus, guiding how we treat each other and our customers.

Commitment To Diversity

We are committed to a diverse workforce and are an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, marital status, veteran status, or other protected classes.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development