Assistant Store Manager-1223 Madison east

CNG Holdings, Inc.; Madison (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in financial services seeks an Assistant Store Manager in Madison to deliver exceptional customer service and ensure compliance with regulations. This entry-level full-time role involves cash handling, customer interaction, and support for sales operations, making it vital for community engagement.

Qualifications

• At least 1 year of experience in sales, customer service, or cash handling preferred.
• Reliable personal transportation and valid driver’s license.
• Commitment to core values of accountability, inclusion, transparency, and focus.

Responsibilities

• Educate customers on product offerings and present options.
• Handle cash and manage a cash drawer accurately.
• Escalate unresolved issues to the appropriate manager.

Skills

Communication

Customer Service

Active Listening

Multitasking

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Job description

Assistant Store Manager - 1223 Madison East

Join us to apply for the Assistant Store Manager - 1223 Madison East role at CNG Holdings, Inc..

Overview

General Function / Summary: As a financial services leader, we aim to make a positive impact in our customers’ lives and the communities we serve. Our Assistant Store Managers act as front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. Our Assistant Store Managers embody our company’s values, behavior, and ethics in support of our mission. They are responsible for delivering outstanding customer service and ensuring regulatory compliance.

Key Responsibilities

• Educate customers on our product offerings and present options that meet their needs.
• Escalate unresolved issues to the store manager, District Director of Operations, or corporate office.
• Respond to inquiries via telephone regarding questions, applications, or requests.
• Conduct outbound sales, courtesy, and collection calls following federal regulations and company policies.
• Provide professional and clear explanations to customers, ensuring they feel supported and valued.
• Handle cash and currency accurately, including managing a cash drawer and bank deposits.
• Balance daily sales and assist in resolving discrepancies.
• Verify customer information during transactions.
• Process transactions such as loans, check cashing, and Net Spend accurately and in compliance with policies.
• Complete required compliance training and maintain adherence to regulations.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma, GED, or equivalent.
• At least 1 year of experience in sales, customer service, or cash handling preferred.
• Strong communication and active listening skills.
• Proficiency in Microsoft Office.
• Ability to multitask and work independently.
• Reliable personal transportation, valid driver’s license, and auto insurance.
• Commitment to our core values of accountability, inclusion, transparency, and focus.

Physical & Travel Requirements

• Work in a retail/office environment with extensive cash handling.
• Extended periods of standing and computer use.
• Must lift up to 50 lbs with accommodations.
• Travel within the district using personal vehicle; overnight travel may be required.

About CNG Holdings, Inc.

Headquartered in Cincinnati, Ohio, CNG is a leader in financial services, providing accessible financial products to improve customer financial well-being. Our mission is to help and educate our customers, building long-term relationships. We value diversity and are committed to equal opportunity employment.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development

Note: This job posting is current and active.