Assistant Store Manager 02867

Sally Beauty Holdings, Inc.; Orlando (FL); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead a dynamic team in delivering exceptional customer experiences. This role involves hiring, training, and developing store associates while overseeing daily operations and maintaining brand standards. With a focus on achieving key performance indicators, you will engage with customers and resolve issues, ensuring a positive shopping environment. If you are passionate about retail and possess strong leadership skills, this opportunity offers a chance to make a significant impact in a vibrant retail setting, fostering an inclusive and diverse workplace culture.

Qualifications

• 3+ years of retail sales/customer service experience preferred.
• 1+ year of prior management experience preferred.

Responsibilities

• Supervise and support associates to maximize sales and customer loyalty.
• Manage store operations and ensure compliance with company policies.

Skills

Retail Sales Experience

Customer Service Skills

Team Leadership

Effective Communication

Problem Solving

Education

High School Diploma or equivalent

Job description

Sally Beauty

Job Title: Assistant Manager

Essential Function

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

Primary Duties

1. Brand (30%): Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
2. People (30%): Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build a strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
3. Operations (30%): Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS). Manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments & projects.
4. Safety/Loss Prevention (10%): Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.

Knowledge, Skills/Abilities and Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Effective communication skills with team and management
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Competencies

• Passionate Learner
• Flexible & Agile Adapter
• Talent Builder
• Effective Communicator
• Team Builder
• Customer Focused Partner
• Results Driver
• Strategic Thinker
• Big Picture Thinker
• Problem Solver & Decision Maker

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

• Task Level High
• Departmental/Division Level High
• Project Level High
• Consultative Level High

The amount of discretion or freedom this position has

• Strict Adherence to Guidelines
• Interprets and Adapts Guidelines
• Develops and Implements Guidelines

Working Conditions / Physical Requirements

The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.