Assistant Store Manager

Pet Supplies Plus; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, Vision & Disability

401k

Paid Time Off

Employee Discounts

Career Development

Job summary

Pet Supplies Plus is seeking an Assistant Store Team Leader in Cincinnati to lead daily operations and deliver neighborly service to pets and their people. You will guide the store team, ensure safety and cleanliness, and promote an engaging shopping experience.

You’ll collaborate with leadership to maximize sales, train team members, and foster a welcoming, pet-centric environment. A bachelor's degree or equivalent experience is preferred, with strong communication and organizational skills.

Qualifications

• 2+ years of experience leading a retail team.
• Bachelor’s degree or equivalent work experience. High school diploma/GED required.
• Microsoft Office knowledge is a must, as well as good communication skills.
• Ability to operate all equipment, including a forklift, to run the store and lift up to 50 pounds.
• Ability to work flexible schedules, have reliable transportation, and pass a drug test.

Responsibilities

• Assisting in the operational management of the stores.
• Adhering to policies ensuring exceptional service for neighbors.
• Promoting team engagement and morale and helping achieve career goals.
• Maintaining a fully staffed team and supporting recruiting/onboarding.
• Providing onboarding and development opportunities with coaching and feedback.
• Partnering with community organizations for events and marketing.

Skills

Leadership

Communication

Customer service

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Forklift operation

Job description

Overview

Is shopping with your 4-legged family member a tail waggin' good time? Do you believe carry out isn't just about pizza, it's for bags of kibble to? If you're the leader of the pack and enjoy providing products and services that enrich pets' lives, then come work in our neighborhood!

Responsibilities/Qualifications

As Assistant Store Team Leader at Pet Supplies Plus, you're pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:

• help your store team by example – including, but definitely not limited to, greeting a neighbor and their new puppy when they enter the store
• recognize the local pug rescue coordinator and offer to host the next adoption event
• join the conversation when you hear a team member assisting a neighbor in choosing between three very good natural dog food brands
• analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity in partnership with the Store Team Leader.
• create a fun, positive environment for the team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy, petcentric service in your neighborhood
• all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you're more than that. You're PAWsome.

Assistant Store Team Leader key responsibilities include:

• Assisting in the operational management of the stores.
• Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors.
• Assisting in promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals.
• Assist in maintaining a fully staffed team and supports recruiting and onboarding.
• Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members.
• Connecting with community organizations to partner on events and marketing opportunities.

PAWsome Assistant Store Team Leader candidates will have:

• 2+ years of experience leading a retail team.
• Bachelor’s degree or equivalent work experience. High school diploma/GED required.
• Microsoft Office knowledge is a must, as well as good communication skills.
• Ability to operate all equipment, including a forklift, to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!).
• Ability to work flexible schedules, have reliable transportation, and must pass the drug test and be 18 years or older.

Why Us:

• Health, Dental, Vision & Disability Plans
• Health & Flexible Savings Accounts (Full-Time)
• 401k
• Paid Time Off
• Employee Discounts
• Career Development

About Company

Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770+ locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com .

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.