Assistant Store Manager

USA GPC Genuine Parts Company; Lansing (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401K plan

Career development opportunities

Job summary

GPC Genuine Parts Company, operating NAPA stores in Lansing, MI, seeks an Assistant Store Manager to lead a fast-paced team, deliver outstanding customer care, and support store operations for growth.

You will drive sales, coach crew, protect assets, and ensure safe, clean store conditions while partnering with the store manager and franchise leadership for ongoing development.

Qualifications

• High school diploma or equivalent or technical/trade school courses.
• Experience in automotive after-market or willingness to learn automotive products.
• Passion for delivering customer care and building long-term relationships.
• Thrive in a fast-paced, complex environment.
• Knowledge of cataloging and/or inventory management systems.

Responsibilities

• Lead a successful team and support the store manager in a fast-paced retail store.
• Manage store operations to maximize sales, profits and customer service.
• Coach and engage crew to deliver superior customer care and results.
• Oversee inventory protection, asset management, and safety issues.
• Maintain cleanliness and readiness of all areas including vehicles and stock room.
• Drive programs and continuous process improvements.
• Grow customer relationships and handle sales questions for a positive in-store/phone experience.

Skills

Customer service

Leadership

Team coaching

Sales growth

Inventory management

Cataloging systems

Education

High school diploma or equivalent

Tools

Inventory systems

Cataloging systems

Job description

Job Description Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Know how to provide daily leadership and create and sustain a culture of employee engagement
• Know the importance of partnering with your teammates in order to drive company owned store initiatives
• Care about people and profit
• Want to join a team where you can learn and grow your career the opportunities are endless!

A Day in the life

• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits and customer service
• Build, coach, train and engage crew team to deliver superior levels of customer care and business results
• Inventory protection, asset management, operational and safety issues
• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
• Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone

Qualifications

• High school diploma or equivalent. Technical or trade school courses or degree completion
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
• Passion for delivering customer care and building long term relationships
• Thrive off of working in a very fast paced and complex environment
• Knowledge of cataloging and/or inventory management systems
• Ability to lift 60lbs in some situations

And if you have this, even better

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
• Entirely customer-centric (external/internal)
• ASE Certifications
• NAPA Know How

Why NAPA may be the right place for you

Outstanding health benefits and 401K

Stable company. Fortune 200 with a family feel

Company Culture that works hard, yet takes care of employees

Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.