Assistant Store Manager

Community Choice Financial Family of Brands; West Plains (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

On‑the‑job training

Learning management system

Cross-brand training

Leadership development program

Educational reimbursement

Medical insurance options

401(k) retirement plan

Life and AD&D insurance

Voluntary benefits

Employee assistance program

Discount marketplace

Paid time off 12 days

Casual dress code

Job summary

Community Choice Financial Family of Brands in West Plains, MO is seeking an Assistant Store Manager to drive customer success, manage daily operations, and grow leadership capabilities. You will oversee account management, risk assessment of financial transactions, and coach Customer Service Representatives while maintaining compliance and quality standards.

The role emphasizes in-store and community engagement, meeting performance metrics, and supporting a fast-paced, people-first environment

Qualifications

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least three months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Must be at least 18 years of age (19 in Alabama).
• Background check required; complies with applicable law.
• The ability to meet the physical demands of the role.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and process loan/pawn applications and check cashing.
• Complete daily call campaigns to market services and nurture customer relationships.
• Oversee account management and recovery processes while focusing on customer service.
• Maintain customer information in the POS system with accuracy.
• Provide support and coaching to Customer Service Representatives to meet quality standards.
• Perform duties outside the office as needed, including on-site store tasks.
• Work to meet company performance standards and participate in in-store events.
• Maintain store security procedures and conduct opening/closing routines, including vault management.
• Ensure compliance with company policies and applicable laws; assist in audits and reporting.
• Monitor store appearance and arrange maintenance as needed.
• Handle multiple tasks in a fast-paced environment to meet targets.
• Attend leadership directions and perform additional duties as assigned.
• Maintain a full-time schedule with in-person attendance, including weekends (minimum 40 hours/week).
• Hours may change by brand; discuss updated requirements with recruiter.

Skills

Customer service

Sales

Retail experience

Supervisory experience

Communication skills

POS system

Microsoft Office

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

West Plains, MO

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop your leadership skills in real‑time by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step.

What We Offer

Benefits & Perks*

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e‑learning modules to help boost your professional and personal development.
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a key holder program designed to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short‑term and long‑term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!
• Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You’ll Do – Essential Duties and Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge‑off accounts.
• Maintain customer information in the point‑of‑sale (POS) system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, when applicable, including on‑site vehicle appraisals, store errands, and external marketing.
• Work to meet Company‑set performance standards by leveraging business‑to‑business partnership opportunities, obtaining referrals, and participating in and hosting in‑store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast‑paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum, 40 hours per week.
• Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up‑to‑date requirements.

What We’re Looking For – Qualifications and Skills

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least three months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Nice To Haves – Preferred Qualifications and Skills

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

Think you’d thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers

The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to assist in its recruitment and hiring process. Read the AI Use Consent and Acknowledgement for more information.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.