Assistant Store Manager

Dobbs; Webster Groves (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Driven by Dobbs seeks an Assistant Store Manager to support the Store Manager in leading the day-to-day operations of our automotive service center. You will help coach staff, ensure safe, efficient, and profitable service, and monitor sales performance and customer satisfaction.

They will work with scheduling, inventory, and training initiatives to uphold the company's mission and values while delivering exceptional guest experiences in a fast-paced, high-volume environment.

Responsibilities

• Assist the Store Manager in leading retail and service teams, including participation in hiring, performance management, coaching, corrective action, and compensation-related decisions.
• Support the direction of store staff in selling, servicing, and repairing vehicles to drive efficiency, quality, and profitability.
• Demonstrate a strong understanding of store performance KPIs, including gross profit, tire sales, and service revenue, and help lead the team toward achieving targets.
• Train, coach, and mentor employees on proper repair and maintenance procedures, customer service standards, and operational best practices.
• Create and maintain schedules for front-of-house and back-of-shop employees to ensure appropriate staffing during all operating hours, including store opening and closing.
• Review sales and operational performance data, identify opportunities for improvement, and assist in implementing strategies to achieve financial and operational goals.
• Support inventory management, including ordering, tracking, and accounting for equipment, replacement parts, and tires.
• Assist with general housekeeping, facility upkeep, and hands-on operational tasks as needed, including stocking, organizing, and other store support activities.
• Recommend and support technical training initiatives to promote continuous skill development across all technician levels.
• Ensure all store operations are conducted safely, efficiently, and in compliance with company policies, procedures, and regulatory requirements.
• Help foster a culture of safety, accountability, and operational excellence within the sales and service teams in partnership with the Store Manager.

Job description

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company's mission, vision, and values.

OUR MISSION:

To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE: Assistant Store Manager

CLASSIFICATION: Exempt

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers-founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider-and Conrad's Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking an Assistant Store Manager to support the Store Manager in leading the daily operations of the automotive service center, ensuring all sales, service, and repair activities are performed efficiently, safely, and profitably. This role assists with coaching and developing store staff, maintaining appropriate staffing levels, and promoting a culture of exceptional customer service. The Assistant Store Manager helps monitor sales performance, identifies opportunities for improvement, and supports the implementation of strategies to achieve financial and operational goals. The ideal candidate will have proven experience in a retail or service-based environment, high standards for customer satisfaction, and a strong work ethic with a hands-on approach to achieving results.

ROLES AND RESPONSIBILITIES:

• Assist the Store Manager in leading retail and service teams, including participation in hiring, performance management, coaching, corrective action, and compensation-related decisions.
• Support the direction of store staff in selling, servicing, and repairing vehicles to drive efficiency, quality, and profitability.
• Demonstrate a strong understanding of store performance KPIs, including gross profit, tire sales, and service revenue, and help lead the team toward achieving targets.
• Train, coach, and mentor employees on proper repair and maintenance procedures, customer service standards, and operational best practices.
• Create and maintain schedules for front-of-house and back-of-shop employees to ensure appropriate staffing during all operating hours, including store opening and closing.
• Review sales and operational performance data, identify opportunities for improvement, and assist in implementing strategies to achieve financial and operational goals.
• Support inventory management, including ordering, tracking, and accounting for equipment, replacement parts, and tires.
• Assist with general housekeeping, facility upkeep, and hands-on operational tasks as needed, including stocking, organizing, and other store support activities.
• Recommend and support technical training initiatives to promote continuous skill development across all technician levels.
• Ensure all store operations are conducted safely, efficiently, and in compliance with company policies, procedures, and regulatory requirements.
• Help foster a culture of safety, accountability, and operational excellence within the sales and service teams in partnership with the Store Manager.

Maintain flexibility to work varied schedules, including early mornings, evenings, and weekends, to meet business and customer needs.

Perform additional duties as assigned by leadership.

SUCCESS FACTORS:

• A strong belief in safety- Being Safe 100% of the time is the expectation.
• Alignment with company mission, vision, and values.
• Strong work ethic with a commitment to results.
• Strong team player with the ability to adapt to diverse team members.
• Ability to perform in a fast paced/high volume environment.
• Excellent verbal and written communication skills.
• A high level of time management, accountability, and prioritization skills.
• Ability to be organized, problem solve and be solution oriented.
• Self-motivated, goal- oriented, and driven to accomplish department goals.
• Strong critical thinker with a high level of attention to detail.
• Highly-customer centric and master relationship builder.
• Proficient in Microsoft Office (Outlook, Teams, etc.)
• Proficient in Point of Sales systems (VAST) strongly preferred.

WORK ENVIRONMENT:

Frequent exposure to varying temperatures due to the nature of the work and shop conditions.

Requires adherence to all safety procedures and proper use of personal protective equipment (PPE