Assistant Store Manager

Dobbs; High Ridge (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Dobbs Tire and Auto Centers is seeking an Assistant Store Manager to help lead daily operations and deliver premier service in Missouri. You will coach staff, manage schedules, monitor KPIs, and uphold safety standards every shift.

The role emphasizes developing a high-performing team and ensuring customer satisfaction while driving profitability. The position requires hands-on leadership in a fast-paced automotive service environment with a commitment to safety and operational excellence.

Qualifications

• Experience leading retail or service teams.
• Strong customer satisfaction standards and hands-on leadership.
• Ability to coach, develop staff and manage performance.
• Proven track record in achieving sales/service targets within a fast-paced environment.

Responsibilities

• Assist the Store Manager in leading retail and service teams, including hiring, performance management, coaching, corrective action, and compensation-related decisions.
• Support staff in selling, servicing, and repairing vehicles to drive efficiency, quality, and profitability.
• Monitor KPIs such as gross profit, tire sales, and service revenue; help the team achieve targets.
• Train and mentor employees on repair procedures, customer service standards, and operational best practices.
• Create and maintain schedules for front-of-house and back-of-shop staff to cover all operating hours.
• Review performance data; identify improvement opportunities and implement strategies to meet goals.
• Support inventory management: ordering, tracking, and parts/tires control.
• Foster safety, housekeeping, and operational excellence in daily tasks.

Skills

Leadership

Coaching

Scheduling

Customer service

Performance mgmt

Team building

Microsoft Office

POS system

Tools

VAST POS

Microsoft Office

Job description

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company's mission, vision, and values.

OUR MISSION:

To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE: Assistant Store Manager

CLASSIFICATION: Exempt

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers-founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider-and Conrad's Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking an Assistant Store Manager to support the Store Manager in leading the daily operations of the automotive service center, ensuring all sales, service, and repair activities are performed efficiently, safely, and profitably. This role assists with coaching and developing store staff, maintaining appropriate staffing levels, and promoting a culture of exceptional customer service. The Assistant Store Manager helps monitor sales performance, identifies opportunities for improvement, and supports the implementation of strategies to achieve financial and operational goals. The ideal candidate will have proven experience in a retail or service-based environment, high standards for customer satisfaction, and a strong work ethic with a hands-on approach to achieving results.

ROLES AND RESPONSIBILITIES:

• Assist the Store Manager in leading retail and service teams, including participation in hiring, performance management, coaching, corrective action, and compensation-related decisions.
• Support the direction of store staff in selling, servicing, and repairing vehicles to drive efficiency, quality, and profitability.
• Demonstrate a strong understanding of store performance KPIs, including gross profit, tire sales, and service revenue, and help lead the team toward achieving targets.
• Train, coach, and mentor employees on proper repair and maintenance procedures, customer service standards, and operational best practices.
• Create and maintain schedules for front-of-house and back-of-shop employees to ensure appropriate staffing during all operating hours, including store opening and closing.
• Review sales and operational performance data, identify opportunities for improvement, and assist in implementing strategies to achieve financial and operational goals.
• Support inventory management, including ordering, tracking, and accounting for equipment, replacement parts, and tires.
• Assist with general housekeeping, facility upkeep, and hands-on operational tasks as needed, including stocking, organizing, and other store support activities.
• Recommend and support technical training initiatives to promote continuous skill development across all technician levels.
• Ensure all store operations are conducted safely, efficiently, and in compliance with company policies, procedures, and regulatory requirements.
• Help foster a culture of safety, accountability, and operational excellence within the sales and service teams in partnership with the Store Manager.

Maintain flexibility to work varied schedules, including early mornings, evenings, and weekends, to meet business and customer needs.

Perform additional duties as assigned by leadership.

SUCCESS FACTORS:

• A strong belief in safety- Being Safe 100% of the time is the expectation.
• Alignment with company mission, vision, and values.
• Strong work ethic with a commitment to results.
• Strong team player with the ability to adapt to diverse team members.
• Ability to perform in a fast paced/high volume environment.
• Excellent verbal and written communication skills.
• A high level of time management, accountability, and prioritization skills.
• Ability to be organized, problem solve and be solution oriented.
• Self-motivated, goal- oriented, and driven to accomplish department goals.
• Strong critical thinker with a high level of attention to detail.
• Highly-customer centric and master relationship builder.
• Proficient in Microsoft Office (Outlook, Teams, etc.)
• Proficient in Point of Sales systems (VAST) strongly preferred.

WORK ENVIRONMENT:

Frequent exposure to varying temperatures due to the nature of the work and shop conditions.

Requires adherence to all safety procedures and proper use of personal protective equipment (PPE