Assistant Store Manager

USA GPC Genuine Parts Company; Waukegan (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company’s NAPA retail store is seeking an Assistant Store Manager to blend automotive knowledge with customer service and strong operational leadership. You will support the Store Manager across store functions, while maintaining active sales responsibilities and direct oversight of daily operations to ensure continuity and high standards.

The role emphasizes coaching, performance management, and a focus on safety, inventory health, and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Technical or trade school courses or degree completion.
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive.
• Leadership experience.
• Passion for delivering customer care and building long term relationships.
• Thrive off working in a very fast paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience.
• Entirely customer-centric (external/internal).
• ASE Certifications a plus.
• NAPA Know How.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Skills

Leadership experience

Customer service

Operations & inventory

Sales oriented

Communication

Physical stamina

Product knowledge

Team coaching

Safety & loss prevention

Education

High school diploma or equivalent

Technical or trade school courses or degree completion

Tools

Inventory management system

Job description

Job Summary

The Assistant Store Manager uses their automotive, customer service, operational and leadership expertise with all customers and team members to successfully operate our NAPA retail store and lead NAPA to be the dominant parts supplier in the market. The Assistant Store Manager is a primary support to the Store Manager across all store functions while maintaining active customer-facing sales responsibilities. This role has critical oversight of the store operations- ensuring completion of all store functions including counter sales, inventory/receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in to assist or perform tasks if necessary to maintain standards, ensure coverage, and support store continuity. The Assistant Store Manager role is designed to be a developmental pathway to becoming a Store Managers. This role may require overtime hours scheduled based on business need, as well as keyholder responsibilities opening and closing the store.

Responsibilities

Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.

May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.

Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).

Model expected behaviors, processes, and customer standards.

Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).

Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.

Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.

Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.

Support talent development: provide coaching, and mentor successors for advancement.

Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Qualifications

High school diploma or equivalent.

Technical or trade school courses or degree completion

Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive

Leadership experience

Passion for delivering customer care and building long term relationships

Thrive off working in a very fast paced and complex environment

Knowledge of cataloging and/or inventory management systems

Ability to lift 60lbs in some situations

Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership

Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience

Entirely customer-centric (external/internal)

ASE Certifications a plus

NAPA Know How

Position Performance Measures

Customer satisfaction and issue resolution effectiveness

Sales performance and overall effective operations in the store

Product knowledge and technical advisory capability

People metrics- turnover, time to fill, payroll to GP, schedule compliance

Store metrics- sales, P&L, OPEX

Physical Demands / Working Environment

Retail and warehouse environment with frequent customer interaction

Standing and walking for extended periods throughout the shift

Ability to lift and move parts and equipment up to ~60 lbs

Frequent bending, stooping, reaching (including use of ladders/stools)

Use of equipment such as hand trucks, dollies, and hydraulic lifts

Requires visual accuracy for identifying part numbers and sequences

Fast-paced environment requiring multitasking and attention to detail

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

This position offers a starting hourly rate of $21.00. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications.

We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.