Assistant Store Manager

USA GPC Genuine Parts Company; Ellicott City (MD); Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k) with company match

Paid time off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Résumé du poste

USA GPC Genuine Parts Company seeks an Assistant Store Manager for the NAPA retail store in Maryland. You will support the Store Manager across all functions while maintaining active customer-facing sales responsibilities. This role is a developmental pathway to becoming a Store Manager.

The position involves overtime and keyholder duties, with focus on safety, asset protection, and operational excellence in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Commercial or technical training helpful.
• Experience in automotive or retail environment preferred.

Responsabilités

• Partner daily with Store Manager on operations, sales, inventory and scheduling.
• Lead and supervise store team to ensure performance and customer service.
• Actively sell and build customer relationships across channels.
• Oversee opening/closing routines and security checks.
• Monitor store metrics and drive continuous improvement.

Connaissances

Leadership

Customer service

Inventory systems

Team training

Safety/compliance

P&L awareness

Formation

High school diploma

Trade school courses

Outils

Inventory management systems

Point-of-Sale systems

Description du poste

Job Summary

The Assistant Store Manager uses their automotive, customer service, operational and leadership expertise with all customers and team members to successfully operate our NAPA retail store and lead NAPA to be the dominant parts supplier in the market. The Assistant Store Manager is a primary support to the Store Manager across all store functions while maintaining active customer-facing sales responsibilities. The Assistant Store Manager role is designed to be a developmental pathway to becoming a Store Managers. This role may require overtime hours scheduled based on business need, as well as keyholder responsibilities opening and closing the store.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Qualifications

• High school diploma or equivalent.
• Technical or trade school courses or degree completion.
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive.
• Leadership experience.
• Passion for delivering customer care and building long term relationships.
• Thrive off working in a very fast paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience.
• Entirely customer-centric (external/internal).
• ASE Certifications a plus.
• NAPA Know How.

Position Performance Measures

• Customer satisfaction and issue resolution effectiveness.
• Sales performance and overall effective operations in the store.
• Product knowledge and technical advisory capability.
• People metrics - turnover, time to fill, payroll to GP, schedule compliance.
• Store metrics - sales, P&L, OPEX.

Physical Demands / Working Environment

• Retail and warehouse environment with frequent customer interaction.
• Standing and walking for extended periods throughout the shift.
• Ability to lift and move parts and equipment up to ~60 lbs.
• Frequent bending, stooping, reaching (including use of ladders/stools).
• Use of equipment such as hand trucks, dollies, and hydraulic lifts.
• Requires visual accuracy for identifying part numbers and sequences.
• Fast-paced environment requiring multitasking and attention to detail.

This position offers a starting hourly rate of $15.00. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications.

We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave.
• Employee stock purchase plan.
• Tuition reimbursement.
• Professional development opportunities.
• Wellness programs.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.