Assistant Store Manager

Bluemercury; Washington (District of Columbia); On-site; USD 52,000 - 64,000; Full time

Job summary

Bluemercury in Washington, DC seeks an Assistant Store Manager to lead a dedicated team and elevate every client interaction through expert beauty advice and product knowledge.

You will drive sales, mentor staff, and ensure exceptional service across skincare, makeup, haircare, and fragrance categories while modeling a client-first experience that inspires loyalty and supports events and promotions to add value for clients.

Qualifications

• Experience leading a retail team in a service-driven environment.
• Strong customer service skills and beauty product knowledge.
• Ability to drive sales and achieve KPIs while delivering client-first service.

Responsibilities

• Lead by example to deliver best-in-class service and drive results.
• Build client relationships and provide personalized product recommendations.
• Execute store operations, teamwork, and promotional strategies to maximize revenue.

Skills

Leadership

Customer service

Team management

Product knowledge

Job description

With 178 locations across the country and growing, Bluemercury pioneered a client-first service model that emphasizes hyper-personalized, high-quality beauty interactions. The leading luxury beauty destination and Macy’s, Inc. nameplate offers a highly curated and premium product assortment across a range of categories, Bluemercury helps people discover their unique self by shining a light on what makes them wonderfully distinctive. As Bluemercury continues to evolve, it remains committed to its original intent to serve people and embrace its purpose to be the ultimate specialist in the beauty of every individual. For more information, please visit www.bluemercury.com.

Job Overview

We are seeking a passionate Assistant Store Manager (ASM) to join our team. As a key member of our team, you will play a vital role in enhancing our customers' beauty experiences by supporting the team and by providing exceptional service, in-depth product knowledge, and expert beauty advice. As a Bluemercury ASM you drive sales and optimize customer service throughout your client interactions while building relationships. You are a beauty advocate who consistently role models a best-in-class service experience by assisting our clients and meeting their beauty needs and by empowering your team to exceed clients’ expectations. Your keen awareness of current trends and ability to connect with others makes you an essential colleague on the Bluemercury team.

Key Responsibilities

Leadership Responsibilities

• Give, Receive, and Share Information: Facilitate consistent team and individual communication in order to ensure collective knowledge to all members of the team and business partners.
• Lead By Example: Exemplify our client-first service model in all interactions, hyper-personalize your approach to building relationships with colleagues, clients, and visitors. Drive for results with insight and intuition.
• Achieve Personal and Team KPIs: Nurture relationships to build trust with our clients, collaborate with the team to provide best-in-class service, bring innovative ideas to create incremental revenue opportunity, champion event & promotional strategies to add value for the client.
• Operational Excellence: Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork between all team members to support inventory control, cost minimization, and profitability. Own the operations processes by delegating and controlling efficiencies. Utilize problem-solving skills and lead/train peers to drive results through collaboration.

Client-Facing Responsibilities

• Build Client Relationships: Build and maintain strong, personalized relationships with customers; internal and external. Provide a welcoming and inclusive atmosphere for all clients and colleagues, ensuring they feel valued and understood.
• Share Your Product Expertise: Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances. Continuously update knowledge on the latest products and trends in the beauty industry.
• Customize Recommendations: Offer tailored product recommendations based on individual client needs, preferences, and skin