Assistant Store Manager

Safelite; Warwick (RI); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

401(k) match

Health insurance

PTO, holidays

Tuition reimbursement

Paid training

Job summary

Safelite is seeking an Assistant Store Manager to lead frontline associates and direct all store operations. You will drive customer service, manage daily workflows, and oversee inventory, loss prevention, and safety at a Rhode Island location.

The role requires leadership experience, a valid driver's license, and the ability to train staff on installation techniques and internal systems. Competitive pay and comprehensive benefits accompany the position.

Qualifications

• Requires high school diploma or GED, or 3–5 years of leadership experience.
• 1+ year of supervisory/leadership experience.
• 3-5 years in retail or service center; automotive experience preferred.
• Proficiency with Microsoft Office and web applications.
• Valid state-issued driver’s license required.

Responsibilities

• Motivate and lead activities of associates, ensuring high productivity and world-class customer service; provide cross-training for stability.
• Respond quickly to customer complaints/warranty issues and process casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs; ensure procedures followed and vehicles are loaded and in transit timely.
• Train associates on installation techniques, vehicle/equipment maintenance, documentation, and internal platforms.
• Monitor productivity, inventory, and cleanliness to meet quality standards.
• Ensure compliance with OSHA and other regulatory agencies.

Skills

Leadership

Customer service

Training

Operations

Education

High School Diploma

Leadership experience 3-5 years

Tools

Microsoft Office

Web applications

Job description

The Assistant Store Manager provides leadership and direction to front line associates to ensure that our customers have a memorable experience. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, store appearance and more.

What You’ll Get

• Competitive pay up to $63,000 annually and bonus opportunities.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability.
• Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
• Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
• Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices. --

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.