Assistant Store Manager

Safelite Fulfilment; Latham, Town of Colonie (NY, NY); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive weekly pay

Bonus opportunities

Tuition reimbursement

401(k) with company match

Medical coverage

Paid time off

Job summary

Safelite Fulfilment in Latham, NY is seeking an Assistant Store Manager to lead front-line associates and drive a memorable customer experience at a busy retail location. You will supervise daily operations, oversee cash handling, inventory control, safety, and store appearance while guiding staff and ensuring performance standards.

You will coach and cross-train associates, manage work orders and routing for mobile jobs, and respond swiftly to customer issues and warranty cases.

Qualifications

• Leadership experience in retail or service environments.
• Proven supervisory capabilities and team coaching.
• Strong customer service orientation with problem-solving skills.
• Ability to train and cross-train staff for operational stability.
• Proficiency with MS Office and basic office tech.

Responsibilities

• Lead front-line associates to achieve high productivity and service.
• Coordinate cross-training to support operations.
• Address customer complaints and warranty issues promptly.
• Manage work orders and routing for mobile jobs.
• Ensure processes are followed and safety standards maintained.
• Train staff on installation and procedures.
• Monitor inventory, cleanliness, and quality standards.
• Comply with OSHA and local regulations.

Skills

Leadership

Supervisory

Customer service

Cross-training

Microsoft Office

Education

High School Diploma/GED/Equivalent

Tools

Microsoft Office

Job description

The Assistant Store Manager provides leadership and direction to front line associates to ensure that our customers have a memorable experience. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, store appearance and more.

What You’ll Get

• Competitive weekly pay, yearly salary between $60,000 - $65,000 and bonus opportunities.
• A benefits package valued at more than $10k*.
• This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service.
• Provide appropriate associate cross-training for operational stability.
• Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs.
• Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
• Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
• Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred.
• Valid state-issued driver’s license required.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.
• #LI-RS1 Base Pay Range Min - Max (in $USD): $48,000.00 - $72,000.00

Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

Safelite welcomes everyone.

We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.