Assistant Store Manager

O'Reilly Auto Parts; Wareham (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly wage

Paid Time Off

401k with employer contributions

Medical, Dental, Vision Insurance

Career growth

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager in Wareham, MA to support the Store Manager in sales, customer service, store appearance, and operations. You will lead the team during the manager’s absence and on opposing shifts to deliver outstanding service and achieve store goals.

Bilingual candidates are encouraged to apply. The role offers a competitive hourly wage and a comprehensive benefits package within the company’s total compensation program.

Qualifications

• Prior experience in retail sales or customer service.
• Experience supervising teams and coaching staff.
• Fluency in multiple languages is a plus (Spanish highly desired).

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels and programs at the showroom floor.
• Assist in staffing, interviewing, and hiring processes.
• Ensure timely processing of buy online/ship to store, transfers, and DC add orders.
• Coordinate scheduling, training, and goal setting with the Store Manager.
• Ensure proper cash handling, banking, and security procedures.
• Oversee store opening/closing duties and maintenance tasks.
• Maintain merchandise, signage, and equipment, and uphold company policies.

Skills

Sales experience

Team leadership

Bilingual (Spanish desired)

Tools

POS/retail systems

Job description

Compensation Pay Range

$15.00 - $20.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Role Summary

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts, and will lead the store team members in servicing customers.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, ensuring team member execution on customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late afternoons, evenings, weekends, etc.).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring they stay current on individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure the telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Make sure all team members comply with company policies, specifically by adhering to the posted work schedule, having changes/deviations approved by a member of management, and properly clocking in/out.
• Perform all store opening/closing duties, including day end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring all night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/securing delivery vehicle(s) parked in a secure designated area.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
• All other duties as assigned.

Qualifications

Required:

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification

Desired:

• Certified Parts Professional Certification
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions starting day one
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.