Assistant Store Manager

Land-of-Lincoln-Goodwill-Industrie; Vandalia (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Land of Lincoln Goodwill Industries in Vandalia, OH, is seeking an Assistant Store Manager to help run daily store operations, manage donations and sales, and lead staff and volunteers with integrity.

The role focuses on training, scheduling, budget support, loss prevention, and delivering excellent customer service while upholding the organization's mission and diversity values.

Qualifications

• Requires a high school diploma or equivalent.
• At least 1 year in a leadership or oversight role.
• Valid driver's license, reliable transportation.
• CPR/First Aid certification or ability to obtain within six months.
• Experience with retail operations and cash handling preferred.

Responsibilities

• Oversee store operations in the Store Manager’s absence.
• Direct staff and volunteers to ensure accurate sales and donation processing.
• Train, coach, and provide feedback to foster staff development.
• Assist in recruiting, onboarding, scheduling, and performance management.
• Participate in budgeting and financial performance.
• Perform bank deposits and cash-handling duties.
• Travel to other stores to support organizational needs.
• Maintain housekeeping and equipment maintenance.

Skills

Leadership

Staff supervision

Communication

Diversity inclusion

Time management

Safety awareness

Cash handling

Education

High school diploma or equivalent

Valid driver's license

CPR/First Aid certification

Tools

Google Workspace

Microsoft Office

Payroll software

POS system

Job description

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.Job Title: Assistant Store ManagerDepartment: Retail operationsReports To: Store ManagerClassification: Non-ExemptEEO-1 Category: Sales WorkerSafety Sensitive: YesSupervises: In absence of the Store ManagerJob SummaryThe Assistant Store Manager works in collaboration with the Store Manager to manage all aspects of the store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. The person in this role conducts themselves with honesty and integrity, ensuring that all business activities are transparent and ethical. The Assistant Store Manager position is considered a developmental role with the goal being to advance to a Manager position.Essential Job Duties1. Oversee store operations in the Store Manager’s absence2. Direct activities of store employees and volunteers to ensure that sales transactions and donated goods are processed and reported accurately3. Communicate the organization’s mission, vision, and values and promote diversity4. Train, coach, and provide feedback to help staff strengthen and develop skills5. Ensure store staff follows policies and procedures6. Assist the Store Manager in recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues7. Demonstrate leadership and positive role modeling for retail staff8. Report loss control concerns to the Store Manager in a timely manner9. Effectively manage time and monitor retail staff time to ensure that work is completed10. Assume responsibility and accountability for the completion of job duties11. Ensure the proper maintenance and care of equipment, machinery, and facilities12. Follow general housekeeping standards and maintain a clean and organized sales floor13. Work in collaboration with the Store Manager in developing and managing the store’s budget14. Assist the Store Manager to maximize the store’s financial performance and to achieve desired results15. Maintain quality control in retail operations16. Contribute to team success by involving others in work processes, decisions and actions 17. Perform bank deposits and related cash-handling duties18. Fulfills safety captain duties in the absence of a designated safety captain19. Fill in for store staff as needed20. Travel to locations within the LLGI territory to support the organization's needs21. Perform other tasks as assignedCompetenciesAdaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency Coaching Delegating Building TrustEducation, Experience, and ExpectationsRequires a high school diploma or equivalentRequires 1 year of experience in a leadership or oversight role, such as supervising staff or managing quality control tasks like ensuring staff adherence to policies, maintaining product standards, or monitoring service quality, preferably in retail.Requires a valid driver’s license, a safe driving record, proof of insurance, and reliable transportation.Requires CPR/First Aid certification or ability to obtain certification within six months of employment.Requires occasional travel to other stores and job sitesKnowledge, Skills, and AbilitiesBasic Knowledge of the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software, such as payroll and point of sale, is preferredWorks independently while fostering a strong team atmosphereConveys information clearly through verbal and written communicationDemonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organizationInteracts with all people in a manner that enhances their dignity, privacy, and confidentialityRequires the ability to be consistently at work and on time on scheduled work daysRequires a high level of professionalism, integrity, business conduct, and ethical behaviorEmbraces the mission, vision, and values of LLGIPhysical RequirementsLift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet highPush and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of one hundred fifty (150) poundsPush or pull wheeled carts with an average weight of one hundred fifty (150) poundsThe ability to bend and reach into gaylords five (5) feet high to remove clothing and housewaresManual dexterity to fasten and unfasten buttons, snaps, and zippers; operate cash registers and tagging gunsStand for long periods throughout the dayThe ability to perform a combination of tasks for extended periods, such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racksDemonstrate visual acuity to evaluate donated items for qualityThe ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids, and/or urineEnvironmental ConditionsWork in a light industrial/warehouse environment with exposure to heat and coldSubject to exposure to allergens, including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.Tools and EquipmentCash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, Zebra printer, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable), company vehiclesRegular ContactsLLGI StaffVolunteersDonors/CustomersGeneral PublicCommunity Service WorkersVendors/SuppliersService ParticipantsOur Commitment to DiversityLLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socio-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.At Land of Lincoln Goodwill, we offer a variety of benefits to our employees. For more information on what LLGI offers, please click on this link: http://llgi.org/careers/ . Land of Lincoln Goodwill is also a drug free workplace and equal opportunity employer. Safety-sensitive positions offered are subject to a pre-employment drug screen, and all positions are required to have a criminal background check.Apply today. Our Goodwill team is waiting for YOU!