Assistant Store Manager

Follett Higher Ed Group, LLC; University Park (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Follett Higher Education in University Park, PA, is seeking an Assistant Store Manager to support a Market Leader or Campus Store Manager in guiding store operations, driving sales growth, and delivering exceptional customer experiences. You’ll mentor team members, manage performance, and uphold Follett’s values and standards in a fast-paced retail environment.

The role requires leadership, strong customer service, and supervision of a sales team across full-time, part-time, and seasonal staff.

Qualifications

• Associate's Degree or equivalent preferred.
• 0-5 years of retail or bookstore experience preferred; supervisory experience preferred.
• General Computer Skills required.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary.
• Schedules team members' work hours.
• Trains new team members FT/PT and seasonal staff.
• Ensures sales team follow policies and standards.
• Maintains proper merchandising and promotion displays.
• Onboards new hires and provides training.
• Greet customers, answer phones, and resolve escalated issues to ensure a hassle-free customer experience.
• Receives, verifies, and unloads orders; balances cash and prepares deposits.
• Operates cash register and store computer for payments and record-keeping.
• Stocks shelves and conducts inventory per store schedule.
• Performs general store cleaning and straightening duties.
• May cover for others during breaks and peak seasons, including register operations.
• Keyholder with opening/closing responsibilities.
• Manages deposits, accounts receivable, and end-of-month reports; researches issues.
• Supports shrink prevention and customer-service initiatives.
• Performs other duties as assigned.

Skills

General Computer Skills

Sales & Customer Service

Supervisory Potential

Education

Associate's Degree or equivalent

Job description

University Park, Pennsylvania, United States

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Job Description

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What’s Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including:
• Schedules team members' work hours
• Trains new team members FT/PT and seasonal team members hired for peak seasons
• Ensures Sales Team members follow company and store policies, procedures, and standards
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Requirements

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• General Computer Skills

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.

If you are an internal team member and need assistance with the application process please forward all inquiries to Ask HR or call 1.844.324.4748 (HR4U)

If you are an external applicant and need assistance with the application process please contact our virtual assistant, Tally. She will respond to your inquires directly and/or direct you to the right person. You can also call 1.877.888.7887 or email [e-mail]

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