Assistant Store Manager

Campus Auxiliary Services; Northern (KY); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Follett Higher Education is seeking an Assistant Store Manager to assist a Market Leader or Store Manager in supervising store operations at the University Park, PA location. You will drive sales growth while ensuring brand and operational excellence, delivering an engaging customer service experience.

In this role you will mentor team members, monitor financial metrics, and uphold Follett values and core competencies. Availability to meet business needs is required.

Qualifications

• Experience in retail or bookstore operations and supervising a team.
• Experience delivering customer service excellence.
• Proficiency with store computer systems and cash handling.

Responsibilities

• Schedules team hours and trains new team members.
• Ensures policy compliance and merchandising standards.
• Oversees daily store operations and onboarding of new hires.
• Greet customers, answer phones, and resolve escalated issues for a hassle-free experience.
• Manages cash handling, deposits, and end-of-period reporting.
• Maintains inventory, stocks shelves, and supports peak periods.
• Acts as keyholder with opening/closing responsibilities.
• Supports shrink prevention and continuous improvement in service quality.

Skills

Retail experience

Supervisory experience

Customer service

Computer skills

Education

Associate's degree or equivalent

Tools

POS system

Job description

University Park, Pennsylvania, United States

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Job Description

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What’s Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including:
• Schedules team members' work hours
• Trains new team members FT/PT and seasonal team members hired for peak seasons
• Ensures Sales Team members follow company and store policies, procedures, and standards
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Requirements

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• General Computer Skills

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.

If you are an internal team member and need assistance with the application process please forward all inquiries to Ask HR or call 1.844.324.4748 (HR4U)

If you are an external applicant and need assistance with the application process please contact our virtual assistant, Tally. She will respond to your inquires directly and/or direct you to the right person. You can also call 1.877.888.7887 or email [e-mail]

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