Assistant Store Manager

Genuine Parts Company; Tualatin (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the automotive parts industry is seeking an Assistant Store Manager to enhance customer service and support store operations. This role offers the opportunity to lead a dedicated team in delivering exceptional service, driving sales, and managing operational tasks in a fast-paced environment. Candidates should possess a strong customer care orientation and preferably have experience in the automotive sector, ensuring a focus on growth and development within a supportive culture.

Benefits

Outstanding health benefits

401K

Growth opportunities

Supportive company culture

Qualifications

• Experience in the automotive aftermarket service industry preferred.
• Ability to thrive in a fast-paced and complex environment.
• Passion for customer care and building relationships.

Responsibilities

• Lead a team to maximize sales, profits, and customer satisfaction.
• Manage store operations and foster employee engagement.
• Implement operational and marketing programs.

Skills

Customer care

Team leadership

Inventory management

Fast-paced environment

Education

High school diploma or equivalent

Technical or trade school courses or degree

Job description

Job Description

Imagine using your automotive or customer service expertise to serve both wholesale and retail customers daily, while leading your teammates and helping NAPA become the dominant parts supplier in the market. If this sounds like you, NAPA is seeking a passionate Assistant Store Manager. This is the right opportunity if you:

Responsibilities

• Create a superior customer service experience to maximize market penetration, drive store growth, and increase sales and profitability.
• Provide daily leadership and foster a culture of employee engagement.
• Partner with teammates to drive company initiatives.
• Care about people and profit.
• Join a team where you can learn and grow your career—opportunities are endless!

A Day in the Life:

• Lead a successful team, support the store manager, and manage in our fast-paced retail environment.
• Manage store operations to maximize sales, profits, and customer satisfaction.
• Build, coach, train, and engage the crew to deliver excellent customer care and business results.
• Handle inventory protection, asset management, and safety issues.
• Maintain cleanliness and readiness of delivery vehicles, sales floor, stockroom, and outside areas.
• Implement NAPA operational and marketing programs while continuously improving processes.
• Develop customer relationships, assist with sales and service questions, and ensure a positive experience both in-store and over the phone.

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree preferred.
• Experience in the automotive aftermarket service industry or hobby/DIY world, or willingness to learn all things automotive.
• Passion for customer care and building long-term relationships.
• Ability to thrive in a fast-paced and complex environment.
• Knowledge of cataloging and inventory management systems.
• Ability to lift up to 60 lbs.

And if you have this, even better:

• Background or passion for automotive, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in parts retail, auto body/collision, auction, or fast food/restaurant management.
• Customer-centric mindset (internal and external).
• ASE Certifications.
• NAPA Know How.

Why NAPA may be the right place for you:

• Outstanding health benefits and 401K.
• Stable company, Fortune 200 with a family feel.
• Supportive company culture that values hard work and employee well-being.
• Opportunities for career growth and ongoing development with leadership support.