Assistant Store Manager

Inditex; Troy (MI); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Employee discount 25%

Benefits package

Job summary

Zara Troy in the United States is seeking an Assistant Store Manager to support the director in driving sales, leading the team, and ensuring a superior customer experience. You will manage schedules, training, and daily operations to align with brand standards and store goals.

The role requires strong leadership, analytical skills to interpret reports, and a proactive approach to continuous improvement in product, operations, and people. This position is based on-site in Troy.

Qualifications

• Experience leading a store team and achieving sales targets.
• Ability to analyze reports and implement improvements.
• Proven ability to plan, schedule, and develop staff.
• Experience following omnichannel processes (SINT, IPOD, STORE MODE).
• Monitor product displays and perform commercial analysis to drive actions.

Responsibilities

• Lead customer service standards and resolve incidents promptly.
• Supervise training and onboarding programs for store staff.
• Coordinate stock management and merchandise flows to optimize operations.
• Develop and implement action plans to reduce shrinkage and improve efficiency.

Skills

Team leadership

Budget management

Scheduling

Training

Customer service

Data analysis

Omnichannel knowledge

Job description

# Assistant Store Manager## DetailsBrand · ZaraLocation · TROY, THE UNITED STATES## DescriptionAbout usZara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.PurposeAs the second person in charge of the store, together with the director, you are the global figures in the store. You will support managers by leading the team to achieve the store's objectives while meeting the company's management standards and ensuring a good customer experience. You’ll have a global vision of the business and link between the three key parts: product, operations and people. As a team leader and inspirer, with knowledge of fashion and product. You will also have strong organizational and planning skills; as well as being analytical, with the ability to interpret reports from all areas of the store (product, operations, people), draw conclusions and implement improvements. In addition to being innovative, with a great capacity to adapt and lead change.Key Responsibilities:PRODUCTSupports the director in managing all sections to achieve sales targets.Monitor product display in all sections.Ensure that in all sections product analysis is carried out (shortcomings, competition and trends) to carry out the different actions and thus achieve better results.Commercial analysis to execute actions that improve sales (Retail, Business Map, product reports, Teams communications).Continuous communication and feedback is given to both the central and the country sales team.Monitor the communication flow of all departments.PROCESSSupport the director in the management of warehouse stock and merchandise flows, taking into account the criteria of the Commercial Manager.Support the director by executing the organization and planning of people and processes.Ensure that teams work to company standards achieving appropriate productivity.Supervise the operation of the store devices and ensure that the technological part works well and provides a good shopping experience.Support management team by ensuring compliance with omnichannel-related processes (SINT, IPOD, STORE MODE, CC).Lead the implementations of new projects and commercial and operational updates.Responsible for and ensure that SHRINKAGE is minimized and coordinate action plans regarding the needs of the store.CUSTOMERLead the standards of customer service in your store.Ensures that incidents are resolved in time.PEOPLEHelp the manager manage the budget of hours with respect to the needs of the store.Execute the process of preparing schedules in all sections and ensure coverage appropriate to the sales dynamics and operational workload of the store.Supervise all types of training (on-boarding, mandatory training on the Tra!n platform, job training, etc.)Support the director in the development of succession plans (quarry) by identifying and training potential candidates.Develop, recognize, and give constructive feedback.Leads compliance with occupational risk prevention, health and safety at work standards.What we offer:In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!\\* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.Zara USA, Inc. is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.EOE/DFW