Assistant Store Manager

Diptyque Paris; Surfside (FL); On-site; USD 100,000 - 125,000; Full time

Job summary

An established luxury fragrance house is seeking an Assistant Store Manager to enhance customer experiences and drive sales. In this pivotal role, you will partner with the Store Manager to lead a dynamic team, ensuring exceptional service and operational excellence. Your expertise in sales management and passion for the beauty industry will help cultivate a customer-centric culture while optimizing store performance. Join a company that values diversity and inclusivity, providing you with the opportunity to thrive and grow in a supportive environment. If you're ready to make a significant impact in the luxury retail sector, this is the perfect opportunity for you!

Qualifications

• 3+ years of sales management experience in luxury retail required.
• Ability to analyze selling reports and understand retail KPIs.

Responsibilities

• Drive sales and customer engagement while managing store operations.
• Lead and motivate the team to deliver outstanding customer experiences.

Skills

Sales Management

Customer Experience

Retail KPIs

Communication Skills

Organizational Skills

Self-Motivation

Business Acumen

Flexibility

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

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This range is provided by Diptyque Paris. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $30.00/hr

HR Assistant at Diptyque | 2nd Year MBA Candidate at The University of Rochester

DIPTYQUE Paris Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5th arrondissement at 34 Boulevard Saint Germain.

The Assistant Store Manager is a preparatory role to the Store Manager and parallels the floor manager's leadership presence. The ASM is a transformative leader, who serves as the key strategic partner to the Store Manager on all facets of the operation of their store. This individual is responsible for the development of a subset of selling leadership while indirectly leading all frontline leadership toward common goals. The ASM sets the standard for an outstanding customer shopping experience and drives the engagement of their team while strengthening relations and team spirit across the business.

RESPONSIBILITIES

1. Deliver performance metrics to plan in store
2. Analyze store metrics and partner with Store Manager to drive sales with both internal and external clients
3. Contribute to daily/weekly/monthly business analysis and reporting
4. Cultivate a customer-centric store culture; be a vocal advocate for needed improvements to support the in-store customer experience
5. Actively model outstanding customer care; participate in and lead the execution of top customer strategies
6. Assist Store Manager with the development and implementation of Retail Action Plan
7. Provide constructive feedback to Management on Store performance
8. Execute merchandising strategies and provide suggestions based on sell-through
9. Partner with Store Manager to drive Associate engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent feedback that drives employee engagement and retention
10. Partner with the Store Manager to engage and develop client relationships through multiple channels
11. People Management when Store Manager is absent (e.g. lead, motivate and coach team)
12. Embody Diptyque values in terms of grooming, language, storytelling and behaviors and ensures the Staff is aligned
13. Ensure Diptyque’s positioning as a true luxury brand by providing the highest level of client care and satisfaction
14. Protect confidential company and/or client information
15. Be responsible for operations of store including but not limited to: opening and closing checklists, implementation and maintenance of company policies and procedures, cash handling, updating of store manual, relevant emergency procedures, employee training and education
16. Optimize store schedule, organize and plan activities ensuring that the available resources can manage the expected workload
17. Help prepare and animate daily briefings
18. Share and explain store performance and sales target on a daily basis to the team
19. Communicate any information relative to Diptyque, the market, products and events
20. Attend meetings and calls in Store Manager's absence
21. Stock management and product allocation
22. Assist in inventory optimization; monitor inventory levels (deliveries, saleables and non-saleables, transfers, warehouse returns)

REQUIREMENTS

1. Minimum of 3 years of sales management experience in luxury retail industry; beauty experience a plus
2. Bachelor’s Degree in a related field is preferred
3. Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; understanding of retail KPIs
4. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
5. Ability to manage competing priorities; be self-motivated, focused and proactive
6. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
7. Industry awareness and strong business acumen
8. Strong verbal and written communication skills and excellent organizational skills
9. Passion for the Beauty and Fragrance Industry
10. Flexibility to work a retail schedule which will include evenings, weekends and holidays

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The salary offered will be determined based on candidates’ relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Customer Service and Sales

Industries

Personal Care Product Manufacturing, Retail Luxury Goods and Jewelry, and Retail