Assistant Store Manager

Community Choice Financial Family of Brands; Springfield (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading title lending company is seeking an Assistant Store Manager to deliver exceptional customer service and support the store's operations. The role involves training staff, managing customer relations, and ensuring compliance with company policies. This position offers opportunities for career advancement and comprehensive training.

Benefits

Comprehensive training programs

Performance-based career advancement

Educational reimbursement

Medical insurance options

Retirement plans with company match

Paid Time Off

Qualifications

• At least 3 months of supervisory or leadership experience.
• Minimum one year in customer service, sales, or retail.

Responsibilities

• Provide exceptional customer experience throughout the loan process.
• Assist in account management and recovery processes.
• Support and develop Customer Service Representatives.

Skills

Customer Service

Leadership

Communication

Education

High School Diploma or equivalent

Associate degree or higher

Tools

Microsoft Office

POS

Job description

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Overview

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers develop their leadership skills in real-time by assisting store leaders with recovery processes, customer outreach, and risk mitigation. You will participate in training and coaching Customer Service Representatives, while ensuring compliance and meeting Company standards. We offer ongoing training and development to help you advance your career.

Essential Responsibilities

1. Provide an exceptional customer experience throughout the loan or pawn process by educating consumers and making recommendations based on their financial needs.
2. Assist in account management and recovery processes, including collection calls, with a focus on customer service to prevent charge offs and loss.
3. Meet performance standards by leveraging partnerships, obtaining referrals, and participating in store and community events.
4. Develop customer relationships to build new business, maintain store profitability, and enhance brand loyalty.
5. Support, coach, and develop Customer Service Representatives to ensure quality and safety standards.
6. Maintain accurate customer information in the POS system.
7. Uphold compliance with company policies, legal regulations, and safety procedures.
8. Manage store security, including vault, cash, and deposits.
9. Ensure store cleanliness and address basic maintenance needs.
10. Work efficiently in a fast-paced environment, handling multiple tasks to meet performance standards.
11. Communicate effectively with customers and team members at all levels.
12. Maintain a full-time schedule, including limited Saturday hours, with at least 40 hours per week.

Minimum Qualifications

• High School Diploma or equivalent
• At least 3 months of supervisory or leadership experience
• Minimum one year in customer service, sales, or retail
• Valid driver’s license, auto insurance, and personal vehicle (mileage compensated)
• Excellent communication skills
• Proficiency with phone, POS, Microsoft Office, and other systems
• Must be at least 18 years old (19 in Alabama)
• Background check required
• Ability to meet physical demands of the role

Preferred Qualifications

• Associate degree or higher
• Bilingual in English/Spanish (may be required in some locations)

What We Offer

Our benefits include:

• Comprehensive training programs
• Learning management system with e-learning modules
• Performance-based career advancement
• Educational reimbursement
• Medical insurance options with telemedicine and HSA/FSA
• Retirement plans with company match
• Life and AD&D insurance
• Voluntary benefits (dental, vision, disability, accident, etc.)
• Paid Time Off (12 days/year plus additional days)
• Diverse and inclusive environment

About Us

TitleMax is a leading title lending company with over 800 locations in 13 states, helping customers access cash through title loans and personal loans since 1998.

The information provided is not exhaustive and may be revised. The company will never ask for banking or payment info during the interview process. All in-store positions are in-person. We are committed to an inclusive workplace free of discrimination. Candidates of all backgrounds are encouraged to apply.