Assistant Store Manager

O'Reilly Auto Parts; Sioux Falls (SD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support daily operations and enhance customer service. This role involves leading a dedicated team, ensuring excellent service delivery, and managing store functions during the Store Manager's absence. The company fosters a promote-from-within culture, offering competitive compensation, robust benefits, and opportunities for career advancement. Join a supportive environment where your growth is prioritized, and your contributions make a real difference in serving both retail and professional customers.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance programs

Qualifications

• Experience in retail management and customer service.
• Bilingual candidates are highly encouraged to apply.

Responsibilities

• Lead store team in providing excellent customer service.
• Assist in recruiting and training team members.
• Ensure compliance with company policies and procedures.

Skills

Customer Service

Sales Management

Team Leadership

Bilingual (Spanish)

Education

Sales Specialist Training

Assistant Manager Certification

Certified Parts Professional Certification

ASE Certification

Job description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

1. Lead the store team members in providing excellent customer service to retail and professional customers.
2. Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late afternoons, evenings, weekends).
4. Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training is current.
5. Assist in recruiting tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management for hiring decisions.
6. Ensure telephone answering complies with company policy.
7. Ensure timely processing of buy online/ship to store, hub and store-to-store transfers, and DC add orders, contacting customers upon shipment arrivals as needed.
8. Utilize electronic outside purchase order ledger for efficient handling of special orders and outside purchases.
9. Process retail customer returns and exchanges efficiently and friendly, issuing refunds accurately and handling returned merchandise correctly.
10. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
11. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
12. Ensure team members comply with policies, including work schedules, deviations, and clocking in/out.
13. Perform all store opening/closing duties, including day-end procedures, securing money/deposits, preparing bank deposits, and securing the premises and delivery vehicles.
14. Assist in maintaining the store building, parking lot, signage, lighting, hardware, service/test equipment, and delivery vehicles.
15. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Sales Specialist Training, Assistant Manager Certification, and RSS Certification.
• Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

O’Reilly Auto Parts promotes growth and offers opportunities for career development within a strong promote-from-within culture.

Total Compensation Package:

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting Day One.
• Medical, dental, and vision insurance with optional FSA.
• Tuition assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected statuses under law. Qualified individuals with disabilities may request reasonable accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Your first job at O’Reilly Auto Parts is just the beginning! We support your growth through comprehensive benefits and a positive work environment, fostering development and career advancement. Learn more at oreillyauto.com/careers.