Assistant Store Manager

Cole Haan; Santa Clara (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical/vision/dental insurance

401k, employer match

Paid vacation & holidays

Job summary

Cole Haan is seeking a full-time Assistant Store Manager in Santa Clara, CA to direct in-store activities and achieve sales and profitability targets. You will support strategic direction, maintain a healthy team culture, and uphold company policies while driving customer service excellence.

You will lead a quality store team, recruit and train staff, manage performance, and ensure compliant operations. The role requires flexible scheduling, English communication, and strong POS and software

Qualifications

• Experience in retail management and driving sales goals.
• Ability to coach and develop a store team to achieve EBITDA targets.
• Strong communication skills in English, both written and verbal.

Responsibilities

• Drive sales and KPIs to meet profitability targets.
• Coach and develop staff to exceed store goals.
• Lead recruitment, training, and talent pipeline building.
• Maintain visual merchandising standards and customer service excellence.
• Ensure loss prevention, health, safety, and policy compliance.

Skills

Retail management

Customer service

Leadership

Sales oriented

Communication

Education

College degree preferred or related field experience

Tools

POS Systems

Microsoft Office

Job description

Assists in the direction of all in-store activities to achieve sales and profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. The assistant store manager will support the implementation of the strategic direction of their store location to achieve all objectives and projects assigned by Cole Haan while maintaining a healthy team culture and store environment.

Core Accountabilities

• Drive financial growth by achieving sales and key KPI goals
• Exceed store EBITDA budget through responsibly managing payroll, supplies, and facilities
• Coach and develop staff to exceed individual and store goals

Build a Dedicated And Good-natured Team

• Support and maintain a positive store environment by leading and developing a quality store team
• Assists in recruiting, hiring, training, and building a talent pipeline
• Urgently address and partner on performance issues using the Company tools

Create a culture of customer obsession that caters to the extraordinary achiever

• Deliver extraordinary customer service through your store team
• Execute and maintain visual merchandising standards consistent with company expectations
• Consistently communicate customer, market, and product feedback

Deliver Operational Consistency

• Achieve all operational objectives with regards to loss prevention, health, and safety
• Supports the team to ensure compliance of all company policies and procedures

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

Requirements

• Full-Time Position
• College degree preferred or related field experience
• Candidates must be at least 18 years of age
• Retail management experience preferred
• Must have open availability and the ability to work a flexible schedule to meet the demands of a retail business, which may include nights, weekends, and holidays based on business needs
• Must have an independent work ethic, time management skills, and personal accountability
• Knowledge in driving sales, business acumen, customer service, merchandising, inventory control, and loss prevention
• Demonstrated ability to lead a team to coordinate operational tasks, including receiving shipment and maintain store cleanliness; will participate in those tasks when additional support is needed
• Able to coordinate and manage a team to accomplish multiple tasks in a fast-paced environment
• Knowledge in staffing, coaching, counseling, training, and development
• Demonstrated ability to support a team-oriented environment
• Able to effectively communicate in verbal and written English
• Strong computer skills including POS Systems and Microsoft Office
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities
• Ability to lift, push, and pull up to 25-50 pounds occasionally

State Specific Wage Information

$26-$30 per hour. Rate of pay dependent upon candidates' relevant skills, experience, and location.

Wage Info

$26-$30 per hour. Rate of pay dependent upon candidates' relevant skills, experience, and location.

Benefits

Medical/vision/dental/life/disability insurance. 401k, employer match, paid vacation, paid holidays, sick pay up to 80 hours in a plan year, and employee discount.