Assistant Store Manager

Mother's Market & Kitchen, Inc.; Santa Ana (CA); On-site; Full time

Job summary

Mother's Market & Kitchen is seeking an Assistant Store Manager in Santa Ana, CA. In this role, you will oversee store operations, ensuring customer satisfaction and effective staff management. Candidates should possess strong leadership and customer service skills, with prior experience as an assistant manager or equivalent. Join us to foster a positive working environment and lead our team with excellence.

Qualifications

• Prior experience as an assistant store manager or equivalent.
• Demonstrable leadership abilities.
• Excellent customer service skills (written, verbal).

Responsibilities

• Oversee store operations and staff management.
• Greet and assist customers with inquiries.
• Coordinate training for new hires.

Skills

Customer Service

Leadership

Verbal Proficiency in English

Computer Literacy

Basic Math Proficiency

Tools

Word

Excel

Outlook

Job description

24.50 hourly to $80,000 annually JOB OVERVIEW

Under the Store Manager supervision, the Assistant Store Manager performs the following duties :

TYPICAL DUTIES & RESPONSIBILITIES

• Oversee, direct, and assist in store and restaurant operations
• Follow up on cashier settlements, store promotions, and shift coverage
• Communicate directly with the department managers on their department issues, concerns, and achievements
• Interact with personnel on a human resources level with regards to their schedule needs, communications, and reviews
• Walk sales floor to monitor / interact with customers and employees
• Greet customers and maintain good customer relations with regards to transaction inquiries, compliments / complaints, and special request follow-up
• Review daily sales and monitor the daily labor changes
• Coordinate training schedule of new hires with department managers ensuring the best instruction
• Read and respond to Manager's reports on matters of importance, relaying the content to applicable department / staff
• Look for areas where improvements in service may be required (implements processes, procedures and / or changes to address these issues)
• Take a daily visual inspection of perimeter as well as question staff about facility to ensure maintenance of physical appearance and proper function of parts
• Responsible for ensuring safety & security of store and staff
• Direct the efforts of staff to ensure productivity and quality of customer service
• Report any malfunctioning equipment to appropriate person
• Develop and implement merchandising plans, including creating attractive displays, merchandise new items, sales items and promotional in order to meet sales and profit objectives of the store and departments
• Support the Store Manager with development and direction in the execution of strategies to improve product placement and appearance
• Perform duties of staff when required / needed
• Serve as a role model to others instilling a positive attitude in employees
• Write reports for accidents or other incidents such as when employees or customers are hurt within the store premises and process according to company procedures
• Responsible for dealing with emergencies, crises, and any problems that arise during the day in the store
• Develop and train future leaders and is responsible for making sure employees are trained

QUALIFICATION GUIDELINES

Experience

• Must have prior experience as an assistant store manager, department manager or have equivalent experience

Knowledge of :

• Verbal proficiency of the English language, and be able to read and write at an advanced level
• Computer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.

Ability to :

• Demonstrate leadership abilities, excellent customer service skills (written, verbal)
• Model excellent customer service, and hold your staff accountable for doing the same
• Be able and prepared to cover breaks for other staff members when needed
• Place service calls, deal with vendors and contractors

Physical Requirements / Working Conditions :

• Lift grocery, bulk, produce up to 100 times per day
• Carry from carts or dolly to shelves, typically less than 3 ft.
• Push / pull carts and dolly, electric pallet jack
• Stand and walk frequently & bend / twist often
• Lift up to 50 lbs. often

Special Requirements :

• Must be available to work various shifts as needed
• Must be available to work at all store locations as needed

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.

At Mother's Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity / expression, age, marital status, disability, or any other legally protected characteristic.

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Assistant Store Manager • Santa Ana, CA, US