Assistant Store Manager

FashionUnited; Sandusky (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

FashionUnited is looking for an Operations Manager or Merchandising Manager in Sandusky, Ohio. This role involves overseeing store operations, delivering excellent customer service, managing and training associates, and ensuring sound operational processes and merchandising standards. Candidates should possess supervisory experience, strong decision-making skills, and effective communication abilities. A college degree or equivalent experience is preferred. This is a great opportunity to lead a team and drive sales and profitability in a retail environment.

Qualifications

• Must be 18 years of age or older.
• Experience supervising teams or associates with responsibility for coaching.
• Strong problem-solving skills to make quick decisions.

Responsibilities

• Ensure sound operational processes and inventory management.
• Drive accuracy through completion of required business directives.
• Lead execution of pricing activities in the store.
• Manage training processes for new hires.

Skills

Supervisory experience

Verbal/written communication skills

Decision-making skills

People management skills

Education

College degree or equivalent experience

Job description

As an Operations Manager or Merchandising Manager you will provide oversight of store operations and/ or merchandising, delivering excellent customer service. You will teach, coach, and develop associates to execute operational, service and merchandising processes focused on consistent execution and efficiency. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability.

What You’ll Do

Ensure sound operational processes, including receiving and processing product, stockroom management and omni channel fulfillment

Drive accuracy through completion of all required business directives such as merchandise disposition practices

Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment as necessary based on sell through and seasonal changes

Lead efforts at point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience

Ensure that store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer

Maintain appropriate levels of product on the sales floor by planning and directing floor remerchandising and replenishment as necessary, based on sell through and seasonal changes

Direct, teach and train associates to accurately execute all company merchandising direction to brand standards in a timely manner

Lead execution of pricing activities in the store, ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently

Support prevention of loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention

Manage the training processes for new hires, ensuring associates are skilled on process best practices, proper inventory procedures, productivity and merchandising standards, product knowledge and how to leverage Kohl’s tools and resources

All manager roles at Kohl’s are responsible for:

Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture

Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

Modeling, enforcing and providing direction and guidance to associates

Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues

Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

Monitoring and adjusting resources as the business dictates to support customer needs and workload demands

Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results

Managing talent, including hiring, training, developing, and supervising

Accomplishing multiple tasks within established timeframes

Training, monitoring and reinforcing company policies, procedures, standards and guidelines

Maintaining adherence to company safety policies and ensuring the safety of associates and customers

Other responsibilities as assigned

What Skills You Have

Required

• Must be 18 years of age or older
• Experience supervising teams or associates, including the responsibility for coaching to achieve daily goals and performance management
• Great verbal/written communication and interpersonal skills
• Excellent decision-making and problem-solving skills to make quick decisions
• Strong people management skills and ability to develop talent
• Flexible availability, including days, nights, weekends and holidays

Preferred

• Experience working in a retail environment, preferably in a managerial position
• College degree OR equivalent combination of education and 2 years experience in retail or similar industry