Assistant Store Manager

FashionUnited; Delaware; On-site; USD 60,000 - 80,000; Full time

Job summary

FashionUnited is seeking an Operations Manager or Merchandising Manager to oversee store operations and merchandising, delivering outstanding customer service and profits. You will coach associates to execute operational, service and merchandising processes for consistency and efficiency.

You will lead initiatives in pricing, presentation and stock management while ensuring brand standards are met and customer experiences are optimized across channels.

Qualifications

• Experience supervising teams or associates and coaching to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Excellent decision-making and problem-solving abilities for quick decisions.
• Demonstrated people-management skills and ability to develop talent.
• Flexible availability including days, nights, weekends and holidays.

Responsibilities

• Oversee store operations and/or merchandising to deliver excellent customer service.
• Coach and develop associates on processes for operational, service and merchandising excellence.
• Direct pricing, signage and product presentation to align with brand standards.
• Drive sales and profitability by achieving key performance indicators.
• Ensure inventory, stockroom and omni-channel fulfillment are well managed.
• Maintain strong loss-prevention practices and safety for staff and customers.

Skills

Team supervision

Communication

Decision making

People management

Flexibility

Education

College degree or equivalent + 2 years retail

Job description

As an Operations Manager or Merchandising Manager you will provide oversight of store operations and/or merchandising, delivering excellent customer service. You will teach, coach, and develop associates to execute operational, service and merchandising processes focused on consistent execution and efficiency. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability.

What You’ll Do

• Ensure sound operational processes, including receiving and processing product, stockroom management and omni channel fulfillment.
• Drive accuracy through completion of all required business directives such as merchandise disposition practices.
• Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment as necessary based on sell‑through and seasonal changes.
• Lead efforts at point‑of‑sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience.
• Ensure that store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adapt merchandising direction based on layout, adjacencies and store needs; ensure product is displayed in a clear, easy‑to‑understand, compelling manner.
• Direct, teach and train associates to accurately execute all company merchandising direction to brand standards in a timely manner.
• Lead execution of pricing activities in the store; ensure that price changes, sign changes and ticketing procedures are completed accurately and efficiently.
• Support loss prevention by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention.
• Manage the training processes for new hires, ensuring associates are skilled on process best practices, proper inventory procedures, productivity and merchandising standards, product knowledge and how to leverage Kohl’s tools and resources.
• Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
• Modeling, enforcing and providing direction and guidance to associates.
• Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues.
• Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
• Monitoring and adjusting resources as the business dictates to support customer needs and workload demands.
• Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results.
• Managing talent, including hiring, training, developing, and supervising.
• Accomplishing multiple tasks within established timeframes.
• Training, monitoring and reinforcing company policies, procedures, standards and guidelines.
• Maintaining adherence to company safety policies and ensuring the safety of associates and customers.
• Other responsibilities as assigned.

What Skills You Have

Required

• Must be 18 years of age or older.
• Experience supervising teams or associates, including the responsibility for coaching to achieve daily goals and performance management.
• Great verbal/written communication and interpersonal skills.
• Excellent decision‑making and problem‑solving skills to make quick decisions.
• Strong people‑management skills and ability to develop talent.
• Flexible availability, including days, nights, weekends and holidays.

Preferred

• Experience working in a retail environment, preferably in a managerial position.
• College degree or equivalent combination of education and two years experience in retail or a similar industry.