Assistant Store Manager

O'Reilly Auto Parts; Salisbury (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive parts sector is seeking an Assistant Store Manager to support store operations and customer service. The ideal candidate will lead the team in providing excellent service, assist in staffing, and ensure adherence to policies. This role offers growth opportunities and requires relevant certifications.

Qualifications

• Lead team in providing excellent customer service.
• Assist in staffing the retail sales counter during peak hours.
• Participate in hiring processes, including interviews.

Responsibilities

• Supervise customer service levels in the retail showroom.
• Ensure proper handling of customer interactions, returns, and exchanges.
• Perform store opening/closing duties and maintain store facilities.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Bilingual

Education

Certified Parts Professional Certification

ASE Certification

Job description

Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts

The Assistant Store Manager will support the Store Manager in sales, customer service, store appearance, and operations. This role involves managing the store during the Store Manager’s absence and leading store team members in customer service.

Essential Job Functions

1. Lead the team in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, ensuring team members execute customer service programs effectively.
3. Assist in staffing the retail sales counter during peak hours.
4. Help set team member goals, provide feedback, coaching, and ensure ongoing training.
5. Participate in hiring processes, including interviews and candidate evaluation.
6. Ensure proper handling of customer interactions, returns, exchanges, and merchandise invoicing.
7. Communicate Zipline messages and delegate merchandising tasks.
8. Ensure team adherence to policies, schedules, and proper clock-in/out procedures.
9. Perform store opening/closing duties, including securing the premises and preparing deposits.
10. Maintain store facilities and equipment.
11. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification

Desired: Certified Parts Professional Certification, ASE Certification, Bilingual (Spanish preferred)

O’Reilly Auto Parts promotes from within and offers growth opportunities.