Assistant Store Manager

The Home Depot; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading home improvement retailer seeks an Assistant Store Manager in Richmond, Virginia. The role involves supervising associates, managing store operations, and ensuring excellent customer service. Candidates must be at least 18 years old, legally permitted to work in the U.S., and hold a high school diploma. Strong leadership and customer service skills are essential for success in this position.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 3 years of work experience.

Responsibilities

• Supervise associates and ensure effective customer service.
• Manage staffing, scheduling, and operations.
• Conduct performance reviews and training for associates.

Skills

Customer Service

Leadership

Operations Management

Business Analysis

Education

High school diploma and/or GED

Job description

Position Purpose

Assistant Store Managers in Training learn the responsibilities and functions of Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager. They support the Store Manager in developing strategies and objectives to drive store sales and profitability through effective leadership and communication to associates.

Key Responsibilities

• General Customer Service Initiatives: supervise Associates in the selling effort, ensure the store’s in-stock position, and maintain an appealing and organized store.
• Staffing and scheduling, identify and resolve stock deficiencies, supervise Associates in selling behaviors, resolve customer issues, and support service needs for installed sales, special orders, and product sales.
• Supervise Store Associates: interview, hire, motivate, coach, train, develop, and communicate to associates, conduct semi‑annual performance reviews, and execute disciplinary processes when necessary.
• Operations Management: supervise front‑end sales and return transactions, special services, lot support, and oversee back‑end processes including receiving and freight teams to ensure merchandise is received and stocked appropriately.
• Operate all store equipment and systems, manage daily financial operations, and develop a command of store SOPs, especially Safety compliance.
• Business Analysis and Merchandise Planning: drive department profitability through sales trend analysis, plan merchandise placement and signing with key partners, and support stock integrity through inventory management.

Direct Manager / Direct Reports

• Report to the Store Manager; upon completion of training assume supervision of associate work activities.

Travel Requirements

• Typically requires overnight travel less than 10% of the time.

Physical Requirements

• Most of the time spent sitting, with frequent opportunity to move; occasional need to move or lift light items.

Working Conditions

• Located in a comfortable indoor area; any unpleasant conditions are infrequent and not objectionable.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• No additional qualifications.

Minimum Education

• High school diploma and/or GED.

Preferred Education

• No additional education.

Minimum Years of Work Experience

• 3 years.

Preferred Years of Work Experience

• No additional years of experience.

Minimum Leadership Experience

• None.

Preferred Leadership Experience

• None.

Certifications

• None.

Competencies

• Acts with Integrity: role model for ethical behavior; consistent and fair in dealings with others.
• Product Knowledge: knows and effectively promotes all areas, products, services, and procedures; knows the competition.
• Excels in Customer Service: creates customer‑focused environment; provides excellent service.
• Inspires Achievement: initiates actions to develop Associates; provides performance feedback and recognizes accomplishments.
• Safety Orientation: enforces safety policies and procedures; is a safety role model.
• Delivers Results: creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.