Assistant Store Manager

Shoe Carnival, Inc.; Quakertown (Bucks County); On-site; USD 42,000 - 54,000; Full time

Job summary

Shoe Carnival, Inc. is seeking an Assistant Store Manager in Quakertown, PA to oversee daily store operations and support the team. As a full-time key holder, you will help drive a customer-first environment, lead associates, and model strong service standards.

You will open and close the store, assist the General Manager in achieving sales goals, and coordinate daily tasks while ensuring proper cash handling and loss prevention practices.

Qualifications

• Minimum 2 years of retail or customer service experience
• Strong communication and leadership skills
• Willingness to obtain Key Carrier Certification within 60 days
• Flexibility to work nights, weekends and holidays

Responsibilities

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

Skills

Communication

Leadership

Customer service

Supervisory experience

Key Carrier Certification

Availability flexibility

Job description

Step into leadership at Shoe Carnival! We’re looking for a dependable and energetic Assistant Store Manager to help oversee daily store operations and support the team. In this full-time role, you’ll act as a key holder, lead by example, and help drive a fun, customer-first store environment.

What You’ll Do

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

We’re Looking For

• Strong communication and leadership skills
• Great customer service and a positive attitude
• At least 2 years of retail or customer service experience
• Previous supervisory experience is a plus
• Must be able to complete Key Carrier Certification within 60 days
• Flexible availability, including nights, weekends, and holidays
• Due to keyholder responsibilities, including store opening/closing and equipment use, applicants must be at least 18 years of age

Physical Requirements

• Able to stand, walk, and lift up to 25 lbs
• Comfortable bending, reaching, and working on your feet

Why Work With Us

• Friendly, team-focused environment
• Great experience for future retail managers
• Hands-on leadership training