Assistant Store Manager

Shoe Carnival, Inc.; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Shoe Carnival, Inc. in Jacksonville, FL is hiring an Assistant Store Manager to oversee daily store operations, act as a key holder, and support the team in delivering a fun, customer-first shopping experience.

You will lead associates, drive sales goals, oversee service standards, and participate in training, scheduling, and cash handling. This role offers hands-on leadership development in a fast-paced retail environment.

Qualifications

• Minimum 2 years of retail or customer service experience.
• Previous supervisory experience preferred.
• Must be able to obtain Key Carrier Certification within 60 days.
• Flexible availability including nights, weekends, and holidays.
• Age 18+ due to keyholder responsibilities.
• Strong communication and leadership skills.
• Positive attitude and customer-first mindset.

Responsibilities

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

Skills

Leadership

Communication

Customer service

Supervisory experience

Flexible availability

Key Carrier Certification

Job description

Step into leadership at Shoe Carnival! We’re looking for a dependable and energetic Assistant Store Manager to help oversee daily store operations and support the team. In this full-time role, you’ll act as a key holder, lead by example, and help drive a fun, customer-first store environment.

What You'll Do:

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

What We’re Looking For:

• Strong communication and leadership skills
• Great customer service and a positive attitude
• At least 2 years of retail or customer service experience
• Previous supervisory experience is a plus
• Must be able to complete Key Carrier Certification within 60 days
• Flexible availability, including nights, weekends, and holidays
• Due to keyholder responsibilities, including store opening/closing and equipment use, applicants must be at least 18 years of age

Physical Requirements:

• Able to stand, walk, and lift up to 25 lbs
• Comfortable bending, reaching, and working on your feet

Why Work With Us:

• Friendly, team-focused environment
• Great experience for future retail managers
• Hands-on leadership training