Assistant Store Manager

KEEN; Portland (OR); On-site; USD 79,887,000 - 82,380,000; Full time

Job summary

KEEN in Portland, OR is seeking an Assistant Store Manager to lead daily operations and create the ultimate retail fan experience. The role covers staffing coordination, cash handling, merchandising, and customer engagement to meet KPIs while ensuring a safe, inclusive store environment.

You'll train staff, manage cycles and shipments, support promotions, and report to store leadership. This in-person position at KEEN's Portland location offers competitive hourly pay and benefits.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• Minimum two years in a retail environment.
• Minimum one year in a management or lead capacity.
• Equivalent combination of experience and education allowed.

Responsibilities

• Manages staffing needs and covers shifts as ad hoc store manager.
• Ensures accurate weekly cycle counts and product receiving.
• Trains staff on professionalism, product knowledge and selling techniques.
• Executes visual merchandising per marketing calendar.
• Handles store opening/closing duties, cash management, and deposits.
• Partners with management to plan sales events and promotions to hit KPIs.
• Maintains customer engagement and safe store environment.

Skills

Retail operations

Customer service

Staff training

Team leadership

Communication

Cash handling

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

Job Summary

The Assistant Store Manager helps create the ultimate retail store fan experience. This role is responsible for carrying out day-to-day action plans to ensure stellar sales floor operations and foster a safe environment for store employees and customers (fans).

Job Summary

The Assistant Store Manager helps create the ultimate retail store fan experience. This role is responsible for carrying out day-to-day action plans to ensure stellar sales floor operations and foster a safe environment for store employees and customers (fans).

Description

Essential Functions

• Manages routine staffing needs by coordinating rest and meal breaks ensuring sales floor coverage. Acts as store manager on an ad hoc basis.
• Guarantees accurate weekly cycle counts, product infill receiving and outboard shipment processing.
• Trains store staff on matters of professionalism, product expertise and selling techniques. Leads staff on metrics and standards that support positive customer engagement.
• Executes visual merchandising concepts according to the marketing calendar. Ensures that store presentations reflect standards set in visual merchandising manuals.
• Handles routine and complex store opening and closing duties such as cash management and banking deposits.
• Handles product issue resolution and accommodates customer needs when appropriate.
• Partners with management to develop, implement, and track corporate-wide sales and promotional events in retail stores. Informs staff promotional events to increase sales and achieve targets according to KPIs.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without cause.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• Minimum two (2) years experience in a retail environment required. Experience in the footwear industry preferred.
• Minimum one (1) year of experience in a management, supervisory, or lead capacity preferred.
• Any equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis.

Knowledge, Skills, And Abilities

• Ability to foster teamwork and manage conflict within a small retail environment.
• Ability to develop and mentor employees.
• Sound decision making and problem solving skills
• Strong verbal and written communication skills.
• Strong customer service skills.

Travel Required

No

Base Salary

$27.88 - $28.75 per hour

The salary range posted for this position represents the anticipated hiring range for this role. Offers are made within this range based on factors such as relevant experience, skills, education, internal equity, and market considerations. This is the hiring range for the position; compensation above the posted maximum is not typically available at the time of hire.

Work Location

In-Person

Why Work at KEEN

Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that’s on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place.

Fuerst Group, KEEN, and Chrome are equal opportunity employers. We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.