Assistant Store Manager

Boxbar; Philadelphia (Philadelphia County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

PTO

Employee discounts

Short term disability

Job summary

Boxbar in Old City, Philadelphia, is seeking a full-time Assistant Manager to oversee daily store operations and fulfillment of personalized orders. You will blend retail leadership with a creative, craft-focused vibe, lead events, train staff, manage scheduling, and ensure exceptional customer experiences while building genuine connections with customers and local partners.

The role involves nights and weekends as needed, and supports a warm, inclusive, and community-driven retail environment

Qualifications

• 3+ years of retail leadership experience.
• Strong merchant skills and a history of delivering financial results.
• Proven record of developing great talent.
• Ability to work flexible hours to meet store needs (nights, weekends, holidays).

Responsibilities

• Enhance customer experience by delivering exceptional and personalized service.
• Lead and develop the team, manage onboarding, scheduling, and performance.Oversee back-of-house standards and store operations, including inventory and events preparation.
• Coordinate in-store and offsite events, workshops, and partnerships to drive engagement.

Skills

Retail leadership

Merchant skills

Talent development

Flexible hours

Job description

Boxbar (www.boxbarphilly.com) is a personalized gifting experience boutique located in Old City, Philadelphia. We carry a selection of gifts and activities geared toward crafting, weddings with a focus on in-store personalization. If it doesn’t spark joy, feel intentional, and hold meaning – we don’t carry it. Our shelves are filled with thoughtfully designed pieces from woman-owned brands, independent makers, and small businesses we genuinely believe in – because supporting real people and real stories matters.

One of the heartbeats of Boxbar is our Charm Bar which has become a go‑to spot for creating completely personal jewelry that tells a story. We also host a mix of social and corporate workshops and events within the store as well as offsite.

We’re hands‑on with every part of the process, from curating products to answering customers’ questions. We believe in creating a warm, welcoming environment where everyone feels seen, valued, and never rushed. Because we’re not part of a large chain, we get to focus on what truly matters: building real connections and making sure each person who walks through our doors or reaches out online feels like they matter.

Position Overview:

We are seeking to hire a full time Assistant Manager who will have the responsibility for the daily operation of the store as well as fulfillment of custom and personalized orders. The ideal candidate has a unique blend of retail experience with a creative/crafty background. We’re looking for someone with strong knowledge and interest in weddings as well as someone who will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, styling, attending and leading events, content collection, and overall shopkeeping.

The position will be hourly, full time which will include nights and/or weekends depending on the needs of the business and weekly event happenings.

Role Responsibilities:

Customer Experience

• Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized
• Empower and reinforce a service and selling culture within the team; cultivates customer relationships through connection
• Drives a meaningful connection to the community by networking with local businesses and organizations to identify potential opportunities for community engagement and store events
• Actively participates as the Customer Experience Manager by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives.

Leadership + Team Management

• Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
• Develops a proactive talent strategy and interviews regularly
• Engages the team to fuel internal growth; partners with other leaders to facilitate thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
• Prioritizes team growth by effectively scheduling time allocated for development and aids the team in managing their independent deadlines and milestones
• Oversees organizational standards in back of house and exercises creative decision-making to impact organization and efficiency; facilitates the sharing of relevant information regarding shipment, restock, and back of house organization with the team
• Demonstrates loss prevention awareness through assisting in cycle counts, markdowns, and transfers; actively supports the heavy workload prepping and executing yearly inventory
• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities and/or customer issues
• Assists in maintaining a visually compelling store that is well-loved by adhering to daily tasks; may oversee additional operational responsibilities with transfers, markdowns
• Works with team to develop creative initiatives for workshops, in‑store and offsite events, new product trends and unique seasonal features
• Works with team on shipment receipt, processing, security tagging, and preparing product for floor/online placement
• Works with event inquiries to book seamlessly. Handles all in‑store and offsite event bookings from inquiry to final payment.
• Trains, supervises and works with event teams to ensure quality and smooth event flow.

Visual + Business Operations

• Oversees and collaborates with the leadership team to plan a strategic approach to daily, weekly, and monthly operating procedures; actively assesses sales forecasts, staff scheduling
• Assesses store business using reporting tools to identify opportunities for the store; empowers team to make strategic, creative, and business‑impacting decisions
• Guides and supports the creative process to ensure timely and effective execution

Communication + Relationships

• Leads with a people‑first philosophy; protects time for employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Fosters open communication and teamwork to ensure a collaborative environment; responds to all communication in a timely manner and ensures important company information reaches all levels of the team
• Educates the team on scheduling expectations while maintaining team availability, requests off, and skill set to ensure scheduling equality and ideal staffing levels
• Provides store and product insights related to the customer experience and communicates information to team

Role Qualifications:

• 3+ years of retail leadership experience
• Strong merchant skills and a history of delivering financial results
• Proven record of developing great talent
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks:

Benefits include medical, PTO, employee discounts, and short term disability