Assistant Store Manager

Fashionphile Group, LLC; Philadelphia (Philadelphia County); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading luxury re-commerce company is seeking an Assistant Retail Store Manager in Philadelphia to support daily operations. The role focuses on enhancing customer experiences, achieving sales targets, and fostering a collaborative team environment. Ideal candidates will have retail leadership experience and a passion for luxury products.

Benefits

Medical, Dental and Vision Coverage

Paid Time off, Paid Sick Time, and Paid Holidays

401(k) with generous match

Employee Discount

Qualifications

• Minimum of 3 years in a leadership role in retail or customer service.
• Bilingual preferred.
• Experience with luxury handbags, accessories, or fine jewelry.

Responsibilities

• Create best in class luxury experiences for customers.
• Achieve sales goals and KPIs.
• Ensure operational excellence through effective store management.

Skills

Client service

Communication

Tech savvy

Coaching

Tools

Salesforce

Job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About the Opportunity

We’re looking for a motivated and hands-on Assistant Retail Store Manager to support the day-to-day operations of our store and help lead our team to success. In this role, you’ll partner with the Store Manager to drive performance, elevate the customer experience, and foster a collaborative and high-energy environment. This is a fantastic opportunity to develop your leadership skills and grow your career as part of our O.N.E FASHIONPHILE Team—where we champion a one team mindset, adapt quickly to change, and lead with clear, effective communication. Responsibilities include:

Creating best in class luxury experience for customers and supporting any customer escalations
Achieving and supporting your team in achieving sales goals , conversion expectations, circularity, KPI’s and all service responsibilities
Supporting the sales floor coverage and any other call to action customer service duties that may arise
Helping to create local store schedule, ensuring appropriate coverage
Coaching and training clienteling and outreach responsibilities to drive revenue for the local store
Ensuring operational excellence: Duties to include the processing of goods for Authentication, Procurement, Visual Display, Returns, Order Pick Ups and Selling. Opening and closing the store, balancing the cash register

What We’re Looking For

Minimum of 3 years in a leadership role, working in a fast paced retail or customer service environment
Excellent client service and communication skills
Comfortable with flexible work schedule to meet the needs of the business
Tech savvy with the ability to work with multiple tech devices, google drive and apple products.
Working with luxury handbags, accessories or fine jewelry and watches
Salesforce experience preferred
Bi Lingual preferred

What We Offer

Medical, Dental and Vision Coverage
FSA options for Medical, Dependent Care & Commuter Benefits
Paid Time off, Paid Sick Time, and Paid Holidays
401(k) with generous match program
Free Life Insurance and AD&D
Long-Term Disability Insurance
Employee Discount

Pay Rate

This position begins at $19.50/HR - $/25.00/HR for all New Hires into FASHIONPHILE's retail Philadelphia, PA location + UNCAPPED COMMISSION on all sales