Assistant Store Manager

Goodwill Industries NYNJ; Pequannock Township (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading non-profit organization seeks an Assistant Store Manager to oversee store operations, enhance productivity, and deliver excellent customer service. The ideal candidate will manage staff, maintain store conditions, and drive sales strategies. Candidates should have prior retail supervision experience and strong organizational skills.

Qualifications

• Some college preferred; high school diploma or GED required.
• At least 2 years of supervisory experience and 2 years of retail experience.
• Experience in supervising and training staff in store operations.

Responsibilities

• Coordinate and support activities to optimize store revenues.
• Train employees on customer interactions and company policies.
• Ensure the efficient management of the retail location when absent.

Skills

Organizational skills

Calculation accuracy

Proficiency with computers

Microsoft Office

Education

High school diploma or GED

Job description

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description & Physical Demand Analysis

Position Title: Assistant Store Manager

Department: Retail

Reports To (Title): Retail Store Manager

Position Type: FLSA - Non-Exempt

Supervising Staff:

General Purpose:

The Assistant Store Manager will coordinate and support activities to optimize store revenues and savings, improve productivity, and ensure the delivery of outstanding service to all customers. She/he will be responsible for the efficient and profitable management of the retail location when the store manager is unavailable.

Essential Functions:

• Operate in accordance with the established hours of business and ensure proper staffing.
• Maintain high standards of store conditions at all times.
• Meet performance standards and goals regularly.
• Control and minimize store expenses.
• Maintain sufficient cash and change for daily needs.
• Ensure the premises are safe for customers and employees.
• Maintain excellent customer relations, including training employees on customer interactions.
• Schedule interviews and recommend hiring of store employees.
• Conduct training sessions for employees on policies, procedures, and skills.
• Assist with employee performance evaluations and recommend raises.
• Enforce company policies on personnel, loss prevention, and operations.
• Investigate and resolve employee complaints and conflicts.
• Ensure accurate recording of hours worked by employees.
• Process, price, tag, hang, and display merchandise to maximize sales.
• Develop strategies to increase sales and efficiency.
• Expand the local donor base.
• Establish and monitor sound cash-handling procedures.
• Prepare and review sales reports, invoices, donor logs, cash reports, and petty cash requests.
• Answer employee questions regarding policies and procedures.
• Conduct regular store meetings to discuss issues and updates.
• Maintain adequate merchandise stock levels.
• Organize the back-room to optimize merchandise output.
• Train employees on security and loss prevention policies.
• Ensure timely bank deposits.
• Maintain cleanliness and safety of the store environment.
• Conduct employee bag and locker checks periodically.
• Prepare and review banking documents and store reports.
• In the absence of the Store Manager, handle payroll reconciliation.

Qualifications:

• Some college preferred; high school diploma or GED required.
• At least two (2) years of supervisory experience and two (2) years of retail experience.
• Experience in supervising and training staff in store operations.
• Ability to work flexible hours.

Skills Required:

• Outstanding organizational skills.
• Ability to perform calculations accurately.
• Proficiency with computers and Microsoft Office.

Scope of Responsibility & Positions Supervised:

Supervises sales staff and production personnel. Reports directly to the Retail Manager.

Special Working Conditions:

• Primarily indoor work environment. Donated goods may be dusty or soiled at times.
• May require wearing Personal Protective Equipment.