Assistant Store Manager

CSC Generation; Palo Alto (CA); On-site; Full time

Job summary

A leading company in outdoor retail is seeking a Retail Assistant Manager to oversee daily store operations. This role requires a passion for the outdoors, retail management experience, and excellent customer service skills. With responsibilities including team training, inventory management, and customer engagement, this position offers growth potential and enjoyable work perks like gear discounts.

Benefits

Excellent gear discount

Annual summer Adventure Contest

Summer barbecues

Pet-friendly office

Qualifications

• 2-3 years of experience in retail management.
• Passion for outdoor activities and knowledge of outdoor gear.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist the Store Manager in managing daily operations and inventory.
• Train and supervise retail staff.
• Develop and maintain customer relationships.

Skills

Communication

Customer Service

Leadership

Inventory Management

Visual Merchandising

Tools

Microsoft Office

Point-of-Sale Systems

Job description

At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

Backcountry is seeking a highly motivated and organized Retail Assistant Manager to assist our Retail Manager in the daily operations of our brick-and-mortar retail store. The ideal candidate will be passionate about the outdoors and have experience in retail management, as well as excellent communication and customer service skills.

This position will report to the Store Manager.

What you get to do every day:

• Assist the Store Manager in managing the day-to-day operations of the retail store, including inventory management, visual merchandising, and customer service.
• Ensure that the store is always clean, organized, and well-stocked.
• Assist the Store Manager in opening and closing the store.
• Ensure the store is properly secured and alarm systems are functioning correctly.
• Manage cash and credit card transactions, and perform daily cash reconciliations.
• Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager.
• Train and supervise retail staff to ensure they are knowledgeable about all processes and the products we sell and provide exceptional customer service.
• Protect store assets following loss prevention and safety standards.
• Develop and maintain relationships with customers to build customer loyalty and repeat business.
• Assist in the development and implementation of marketing and promotional activities to increase sales.

What you bring to the role:

• 2-3 years of experience in retail management.
• Passion for outdoor activities and knowledge of outdoor gear and apparel.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong leadership and team management skills.
• Knowledge of retail operations, inventory management, and visual merchandising.
• Proficiency in Microsoft Office and point-of-sale systems.
• Ability to work flexible hours, including holidays, evenings, and weekends.

Our hourly rate ranges from $25 to $29.

Our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

We take this concept seriously, both personally and professionally, which for employees translates to careers with growth potential and the ability to take ownership and make an impact daily. Perks such as an excellent gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office make for a fun work environment. Backcountry employees will have the benefit of working with colleagues who are passionate about their careers as well as the outdoors.