Assistant Store Manager

Savvyherb; Norwalk, Northern (OH, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive benefits

Comprehensive training

Career growth opportunities

Job summary

The Cannabist Company in the United States is seeking an Assistant Store Manager to support the Store Manager by ensuring a positive customer and employee experience and driving sales and profitability for the location.

The Assistant Manager plays a key leadership role in day-to-day operations, including supervising staff, ensuring compliance with state and local cannabis regulations, driving sales, and enhancing customer satisfaction and brand loyalty.

Qualifications

• At least 1 year of retail management or supervisory experience.
• 21+ years old requirement due to cannabis regulations.
• Excellent leadership and communication skills.
• Detail oriented, organized, and multitask in a fast-paced env.
• Strong business acumen and KPI awareness.

Responsibilities

• Monitor sales performance and identify opportunities to drive revenue.
• Supervise store operations, task delegation, and scheduling of team members.
• Ensure all transactions and operations comply with local, state, and company regulations.
• Support inventory management, including audits and end-of-period counts.
• Lead people processes including performance management and training.
• Deliver exceptional customer experiences and handle escalations.
• Maintain knowledge of POS and computer systems.

Skills

Retail management

Leadership

Customer service

Communication

Regulatory compliance

Scheduling & payroll

Job description

• The Assistant Store Manager supports the Store Manager by overseeing daily store operations, driving sales, ensuring regulatory compliance, managing inventory, and leading staff to deliver excellent customer experiences in a cannabis retail setting.
• Key responsibilities include supervising team members, monitoring sales and inventory, ensuring compliance with cannabis regulations, handling customer escalations, and supporting hiring, training, and scheduling.
• Applicants must be at least 21 years old, have minimum one year of retail management experience, excellent leadership and communication skills, strong business acumen, and be able to work flexible hours in a fast-paced environment.
• The Cannabist Company is a leading multi-state cannabis provider offering competitive benefits, inclusive culture, comprehensive training, and operates numerous dispensaries and cultivation facilities across the U.S.

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Position Overview:

The Assistant Store Manager will support the Store Manager by ensuring a positive customer and employee experience and driving sales and profitability for the location. The Assistant Manager plays a key leadership role in day-to-day operations, including overseeing staff, ensuring compliance with state and local cannabis regulations, driving sales, and enhancing customer satisfaction and brand loyalty.

Major Areas of Responsibility include:

• Monitor sales performance and identify opportunities to drive revenue
• Supervise the operation of the store and team members, task delegation, and scheduling of team members
• Ensure all transactions and operations comply with local, state, and company regulations
• Support all aspects of inventory management to ensure compliance with local, state, and company regulations, including but not limited to ensuring inventory movement is properly documented; conduct regular audits; support month/quarter/year-end inventory processes
• Monitor inventory levels and assist with receiving, tracking, and reconciling deliveries and lead inventory counts
• Investigate and resolve inventory discrepancies in a timely manner in collaboration with Store Manager
• Support all people leadership activities including, but not limited to, performance management, payroll & scheduling, recruiting & hiring, training & onboarding
• Lead by example in curating an exceptional customer experience, including performing guest transactions, and educating customers and employees on cannabis products, usage methods, and safety
• Manage and respond to escalated customer issues as needed
• Maintain knowledge of all computer and technology systems and software

Minimum Qualifications (Skills, Knowledge & Abilities):

• All applicants must be at least 21 years of age
• At least 1 year of retail management or supervisory experience
• Excellent communication and leadership skills with the ability to build and manage teams
• Detail oriented, organized, and able to multitask in a fast-paced environment
• Strong business acumen and understanding of how to measure success through KPIs and financial targets
• Experience and strong attention to detail in cash handling and POS operations
• Ability to work a flexible schedule including nights, weekends, and holidays

Travel %: 0 FLSA status: Non-Exemp

Additional Abilities Required:

This role is performed in a traditional retail setting which requires the ability to have a high stress tolerance and be flexible and adaptable. While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, use computer equipment such as POS and email, and lift or move up to 50 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.

Note: Nothing in this job description restricts the company’s right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position

The Cannabist Company, formerly known asColumbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 12 U.S. jurisdictions. The Company operates 77 facilities including 61 dispensaries and 16 cultivation and manufacturing facilities, including those under development.Columbia Care, now TheCannabist Company, is one of the original multi-state providers of cannabis in the U.S.and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit www.cannabistcompany.com .

Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more!

If you're passionate about plant medicine and excited by our mission, we'd love to hear your perspective on how we can best meet your needs.