Assistant Store Manager

Columbia Care; Chicago (IL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Competitive wages

Paid holidays

Vacation and sick time

401K

Multiple health plan choices

Dental insurance

Vision coverage

Pet and life insurance

100% paid short-term disability

Optional long-term disability

Job summary

The Cannabist Company, formerly Columbia Care, seeks an Assistant Store Manager in Chicago to support the Store Manager. You will drive sales, oversee staff, ensure regulatory compliance, and enhance customer satisfaction and brand loyalty.

You will lead by example in delivering an exceptional customer experience and managing inventory and operations efficiently.

Qualifications

• 1 year of retail management or supervisory experience.
• Strong communication and leadership skills.
• Detail oriented and organized in a fast-paced environment.
• Knowledge of KPIs and financial targets.

Responsibilities

• Monitor sales performance and identify revenue opportunities.
• Supervise store operations, delegate tasks, and schedule staff.
• Ensure compliance with local/state cannabis regulations.
• Manage inventory processes and conduct regular audits.
• Oversee receiving, tracking, and reconciliation of deliveries.
• Lead people leadership activities including performance, payroll, and hiring.
• Deliver exceptional customer experience and educate staff on products and safety.
• Resolve escalated customer issues and maintain system knowledge.

Skills

Retail management

Leadership

Customer service

Communication

Cash handling

POS operations

Job description

Reports to: Store Manager

Position Overview:

The Assistant Store Manager will support the Store Manager by ensuring a positive customer and employee experience and driving sales and profitability for the location. The Assistant Manager plays a key leadership role in day-to-day operations, including overseeing staff, ensuring compliance with state and local cannabis regulations, driving sales, and enhancing customer satisfaction and brand loyalty.

Pay: $24.00/hour, plus benefits

Travel %: 0

FLSA status: Non-Exempt

Major Areas of Responsibility include:

• Monitor sales performance and identify opportunities to drive revenue
• Supervise the operation of the store and team members, task delegation, and scheduling of team members
• Ensure all transactions and operations comply with local, state, and company regulations
• Support all aspects of inventory management to ensure compliance with local, state, and company regulations, including but not limited to ensuring inventory movement is properly documented; conduct regular audits; support month/quarter/year-end inventory processes
• Monitor inventory levels and assist with receiving, tracking, and reconciling deliveries and lead inventory counts
• Investigate and resolve inventory discrepancies in a timely manner in collaboration with Store Manager
• Support all people leadership activities including, but not limited to, performance management, payroll & scheduling, recruiting & hiring, training & onboarding
• Lead by example in curating an exceptional customer experience, including performing guest transactions, and educating customers and employees on cannabis products, usage methods, and safety
• Manage and respond to escalated customer issues as needed
• Maintain knowledge of all computer and technology systems and software

Minimum Qualifications (Skills, Knowledge & Abilities):

• All applicants must be at least 21 years of age
• At least 1 year of retail management or supervisory experience
• Excellent communication and leadership skills with the ability to build and manage teams
• Detail oriented, organized, and able to multitask in a fast-paced environment
• Strong business acumen and understanding of how to measure success through KPIs and financial targets
• Experience and strong attention to detail in cash handling and POS operations
• Ability to work a flexible schedule including nights, weekends, and holidays
• Current MED badge or ability to attain one prior to starting
• Cannabis Industry experience a strong plus

About The Cannabist Company:

The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 12 U.S. jurisdictions. The Company operates 77 facilities including 61 dispensaries and 16 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit www.cannabistcompany.com.

Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to.

• competitive wages
• paid holidays
• vacation and sick time
• 401K
• multiple health plan choices
• dental
• vision
• pet and life insurances
• 100% paid short-term disability
• optional long-term disability insurance
• and more!