Assistant Store Manager

PLS Financial Services, Inc.; New York (NY); On-site; Full time

Job summary

A leading financial services provider is seeking an Assistant Store Manager in Staten Island, NY. The role involves overseeing store operations, ensuring exceptional customer service, and leading a team to achieve financial goals. Ideal candidates will have management experience and strong communication skills. Join a dynamic team committed to customer satisfaction and community engagement.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Vacation

Ongoing Training

Qualifications

• At least one year of management experience in relevant industries.
• Fluency in English; bilingual in English/Spanish is a plus.

Responsibilities

• Maintain exemplary customer service and build relationships.
• Assist Store Manager with team development and store goals.
• Ensure compliance with regulations and manage store operations.

Skills

Customer Engagement

Communication

Team Leadership

Job description

2 weeks ago Be among the first 25 applicants

This job is located at 51 D Richmond Hill RD., Staten Island, NY 10314

PLS Overview

Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and often more affordable than traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview

Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day-to-day operations and, in the absence of the Store Manager, is responsible for directing the activities of all team members.

Job Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including transaction processing, cash drawer maintenance, and cash handling procedures
• Analyzing financial statements and trends to increase and maximize sales
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints to increase satisfaction
• Assisting the Store Manager with managing schedule, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies and procedures
• Helping to maintain a neat and clean store environment for customers and staff
• Other duties as assigned

Job Requirements

• At least one year of management experience in industries such as hospitality, financial services, retail, or restaurant
• Ability, willingness, and confidence to engage with customers
• Ability to develop positive relationships with customers
• Strong desire to exceed company initiatives and inspire excellence in a team
• Excellent communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Honesty and integrity
• Flexibility to work early mornings, evenings, weekends, and holidays
• Fluency in English; bilingual in English/Spanish is a plus

Working Conditions and Physical Requirements

• Ability to stand for extended periods
• Lift up to 15 lbs. with minimal assistance
• Work in restrictive spaces and maintain focus in a busy, noisy environment
• Manage multiple tasks and handle interruptions to meet customer needs

Benefits

Eligible team members receive medical, dental, vision, 401(k), vacation, advancement opportunities, and ongoing training.

Core Values at PLS:

• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any characteristic protected by law. We are a drug-free workplace and provide accommodations for applicants with disabilities. For accommodation requests, contact [e-mail]. Applicants with criminal histories will be considered in accordance with the Fair Chance Initiative for Hiring Ordinance for jobs in Los Angeles.

Pay Band in New York: $20.50 - $22.50 USD

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

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