Assistant Store Manager

Staples, Inc.; Naperville (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Full-time hours

Generous paid time off

Career development program

Weekly pay

Bonus plan eligible

401(k) with company match

Medical, dental and vision insurance

Associate discounts

Job summary

Staples, Inc. in Naperville, IL is seeking an Assistant Manager to lead store sales, service and customer engagement. You will guide a team to build loyalty, deliver total solutions, and drive store performance.

Join a role that emphasizes leadership, coaching, and a customer-centric approach, with opportunities for development and a path to store leadership. Immediate hiring is noted.

Qualifications

• 2+ years managing a sales team in a retail or services industry.
• Experience coaching a team in a customer-centric, solutions-based environment.
• Strong communication, organization and planning skills.
• Ability to review results against goals and implement growth plans.
• Ability to manage conflict in a cooperative manner.
• Ability to lift/move materials in the 10–50 lb range and work in a fast-paced setting.

Responsibilities

• Provide strong leadership in community, customer service, sales, and team development.
• Ensure the store culture reflects Staples values and community commitment.
• Develop a high-performing team focused on exceptional store experience, consultative selling and total solutions.
• Coach and train the team, using role playing to improve performance.
• Attain sales and service goals, margin targets and store operations execution.
• Coordinate daily merchandising direction and delegate operational tasks with the GM.
• Share responsibility for total store operations and cost control as Floor Leader.

Skills

Sales leadership

Customer engagement

Communication

Planning & organization

Conflict resolution

Team coaching

Physical stamina

Job description

Assistant Managersdrive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solutions to meet customer’s needs and grow the business.You will guide your team in being positive, inclusive, and collaborative while helping your customers achieve their goals. Hiringimmediately.

Get great perks.

• Full-time hours, generous paid time off, career development program and weekly pay
• Bonus plan eligible
• Compensation is based on qualifications and experience
• 401(k) with company match
• Full medical, dental and vision insurance
• Associate discounts on in-store and online merchandise, services and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• And many more benefits

Provide strong leadership in community, customer service, sales, and team development.

• Ensure that the store culture embodies Staples values and its commitment to the community
• Develop a high-performing team focused on providing an exceptional store experience, consultative selling, driving conversions and providing total solutions to every customer
• Develop team to deliver results through coaching, training, and role playing
• Attain sales and services goals, profit margin and execution of store operations
• Establish business cadence for sales readiness
• Provide direction daily for merchandising opportunities within the store
• Assist with delegating operational tasks in partnership with the GM
• Shared responsibility for total store operations and cost control as well as actingas the Floor Leader
• Champion company initiatives, being adaptable and flexible to change and responsibilities

Essential skills and experience:

• 2+ years managing a sales team in a retail or services industry
• Experience managing and coaching a team in a customer-centric, solutions-based environment
• Must be able to engage and speak to customers and understand their needs
• Strong communication, organization, planning and adaptive to changing business priorities
• Review results against business goals and strategies and deliver plans for growth and improvement
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to work cooperatively in a high paced and sometimes stressful environment
• Ability to lift/move materials in the 10 - 50 pound range,climb ladders, stand and walk continuously

Preferred skills and experience:

• Experience using financial metrics to track sales progress to drive profitable sales and margins
• Ability to network and engage with the community

Staples does not sponsor applicants for work visas for this position.