Assistant Store Manager

Sherwin-Williams; Mason City (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in paints and coatings seeks an Assistant Store Manager in Mason City. The role involves collaborating with the store manager to drive operations, support staff training, enhance customer service, and optimize sales. Ideal candidates will have retail experience and strong leadership skills.

Benefits

Health benefits (medical, dental, vision)

Flexible Spending Accounts (FSAs)

Generous time away from work package

Paid parental leave

Disability coverage

Retirement benefits

Performance-based bonuses

Qualifications

• Must be able to lift and carry up to 50 lbs frequently.
• Preferred experience in retail, sales, or customer service.
• Ability to communicate in Spanish is a plus.

Responsibilities

• Support business strategies to increase sales and optimize profitability.
• Ensure high levels of customer satisfaction through excellent service.
• Respond to and resolve customer complaints.

Skills

Customer Service

Sales

Leadership

Supervision

Communication

Education

High School diploma or GED

Associate degree or higher in business, sales, or marketing

Job description

The Assistant Store Manager works with the store manager to organize, plan, and implement strategies in a Sherwin-Williams paint store. This includes supporting all aspects of store operations, including customer service, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff and be responsible for contacting customers to generate sales leads.

This position’s typical schedule is 44 hours per week, which may include evenings and/or weekends.

This position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans.

This position is eligible for health benefits, such as medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement, and savings benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must have at least a High School diploma or GED
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.

Preferred Qualifications:

• Have at least one (1) year experience working in a retail, sales, or customer service position or have completed a Sherwin-Williams Management Training Program
• Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
• Have previous work experience selling paint and paint related products
• Have work experience using timekeeping and/or customer relationship management (“CRM”) systems
• Have an associate degree or higher in business, sales, or marketing
• Willingness to relocate for future job opportunities
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Responsibilities:

• Support business strategies to increase sales and optimize profitability
• Ensure high levels of customers satisfaction through excellent service
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Build positive relationships with wholesale and retail customers
• Complete store administration
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
• Support employee training, development, performance management, and corrective action
• Respond to and resolve any customer and/or employee complaints
• Partner with Store Manager to make outside sales calls to increase market share