Assistant Store Manager

belron; Madison (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay with bonus opportunities

401(k) with company matching

Health / medical coverage options

Tuition reimbursement

Paid training

Job summary

Belron is seeking an Assistant Store Manager in Madison, WI to lead front-line teams and ensure a memorable customer experience. This role oversees retail location operations, including staff, cash handling, inventory control, loss prevention, safety, and store appearance.

You will motivate and train teams, address customer complaints and warranty issues, manage work orders and routing for mobile jobs, ensure procedures are followed, and maintain OSHA compliance.

Qualifications

• High School Diploma or GED required.
• 3–5 years of leadership/supervisory experience preferred.
• Valid state driver’s license required.
• 3–5 years of retail or service center experience preferred.

Responsibilities

• Motivate and lead associates to achieve productivity and world‑class customer service.
• Respond promptly to customer complaints and warranty issues; process losses and repairs.
• Manage work orders and routing of mobile jobs; ensure timely loading and transit of vehicles.
• Train associates on installation techniques, procedures, and use of internal platforms.
• Monitor productivity, inventory, and cleanliness to maintain quality standards.
• Ensure compliance with OSHA and other federal/state/local regulations.

Skills

Leadership

Customer service

Training

Microsoft Office

Operations

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Does this position interest you?We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Assistant Store Manager provides leadership and direction to front line associates to ensure that our customers have a memorable experience. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, store appearance and more.

What You'll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com .

What You'll Do

• Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability.
• Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
• Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
• Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
• All other duties as assigned.

What You'll Need

• High School Diploma/GED/Equivalent OR 3-5 years of leadership/supervisory experience, preferred.
• Valid state-issued driver's license required.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

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