Assistant Store Manager

Kroc Center; Madison (WI); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Life and AD&D insurance

Long-term disability

Voluntary life insurance

Vacation and holidays

Flexible spending accounts

403(b) retirement plan

Pension plan

Job summary

The Salvation Army in Madison, WI is hiring an Assistant Store Manager to support the Store Manager in daily operations, staff supervision, and customer relations. This full-time position requires flexibility for evenings, weekends, and holidays, with a comprehensive benefits package and opportunities to contribute to community programs.

The role emphasizes leadership, operational efficiency, and adherence to safety policies while delivering quality customer service and program support in a

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of retail experience.
• Valid driver's license required.
• Basic computer skills including POS systems.
• Ability to pass pre-employment background check.

Responsibilities

• Assist Store Manager with day‑to‑day operations.
• Supervise staff and ensure safety and cleanliness.
• Develop customer relations and promote a positive store image.
• Help manage budgets and track income/expenses.
• Support banking and record keeping procedures.
• Participate in ongoing training and coaching.

Skills

Retail experience

Basic computer skills

Driver's license

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Location: Madison, WI Pay: $17.50-21 per hour Job Type: Full-time Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

About the Role

Join our team in "Doing the Most Good " as an Assistant Store Manager. In this support leadership role, you'll assist the Store Manager in all day-to-day operations, including staff supervision, production, sales, store maintenance, customer development, banking, and record keeping procedures. This full-time position offers a comprehensive benefits package and the opportunity to make a meaningful impact in your community.

Leadership & Operations

• Support staff training and supervision as assigned
• Implement strategies to meet production and sales goals
• Assist manager with store maintenance and appearance, ensuring safety, security, cleanliness, and utility
• Ensure compliance with OSHA and Salvation Army safety/security policies
• Work with store manager to keep income and expenses within budgeted parameters
• Protect resources through product control procedures to prevent shrinkage

Customer & Community Relations

• Implement customer development and retention plans
• Create an enjoyable shopping experience
• Work proactively to improve The Salvation Army's image among staff and community
• Support The Salvation Army's mission statement

Administrative

• Support banking and record-keeping procedures
• Document and provide information for personnel reviews and corrective actions
• Communicate with Store Manager regarding all aspects of store operations
• Handle all other duties as assigned

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Additional Information

Qualifications-

Required

• High School Diploma or equivalent
• 2 years retail experience (thrift experience a plus)
• Valid Driver's License
• Basic computer proficiency including POS systems
• Ability to pass pre-employment background check

Physical Requirements

• Regular standing, walking, and manual dexterity
• Ability to lift/move up to 50 pounds regularly
• Occasional lifting up to 100 pounds
• Capability to climb, balance, stoop, kneel, or crouch as needed
• Clear vision (close and distance) with ability to adjust focus

Schedule Requirements

• Flexibility to work early shifts, late shifts, and most weekends
• Available for occasional travel to various locations for work or training
• Store environment with quiet to moderate noise level
• May experience temperature fluctuations based on weather

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.