Assistant Store Manager

The Orvis Company; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

As an Assistant Store Manager at a leading retail company, you will empower your team to deliver top-notch customer service while maintaining a thriving store environment. Your role encompasses supporting management tasks, leading by example, and ensuring that associates are trained effectively. If you possess strong operational skills and a passion for customer engagement, we invite you to join our exciting retail environment.

Benefits

Medical, vision, and dental coverage

401(k) savings plan

Paid time off and holiday pay

Paid Parental Leave

Generous associate discount

Incentives for travel

Rod loaner program

Qualifications

• Knowledge of retail metrics and sales drivers.
• Ability to train and develop team members.
• Physical capability to handle merchandise and stand for long periods.

Responsibilities

• Lead the team and assist in management responsibilities.
• Deliver world-class customer service.
• Train and support store associates.

Skills

Leadership

Customer Service

Retail Acumen

Problem Solving

Sales Analysis

Education

College degree

Job description

As an Orvis Assistant Store Manager, you are responsible for assisting in all management responsibilities of the retail store, including leading the team in the absence of the Store Manager. You help the manager set the tone for how the team delivers consistent, world-class customer service. You help create a store environment that is welcoming, inclusive, and an educational resource for the surrounding community. As an ambassador for the Orvis brand, you demonstrate our core values as you lead by example in a fast paced, dynamic retail environment.

We offer a retail career experience like no other. Our people are our most valuable assets; and we empower our associates to take care of the customer and exceed expectations. To be at their best, we also recognize that our associates need time to recharge and connect with nature. We believe in ensuring our associates have great work/life balance, maintaining store operating hours that focus on our most productive periods, and offering a comprehensive benefits package including:

• Medical, vision, and dental coverage
• 401(k) savings plan
• Paid time off and holiday pay
• Paid Parental Leave
• Generous associate discount, including discount opportunities with other brands
• Incentives for travel
• Rod loaner program

Your Role:

• You empower your team to deliver world-class customer service through empathy, critical thinking, and customer centricity
• You are an ambassador of the brand, aligned with the Orvis Vision, Mission, Core Values, and Culture
• You have a fundamental understanding of core retail metrics and know which levers to pull to drive sales and profitability
• You are entrepreneurial and can leverage assets across Orvis’ omnichannel retail platform
• You communicate the Orvis brand and its lifestyle through creative and effective presentations, maintain visual standards, and maximize sell-thru by product placement and signage
• You help recruit, develop, train, and coach associates who are bought into the company’s vision and mission, and create a pathway for growth
• Your team feels valued and supported through regular feedback, coaching in-the-moment, positive reinforcement, and acknowledgement from you and the Store Manager.

Who you’ll work with:

The Store Assistant Manager reports to the Store Manager. Position will interface daily with store associates and, when needed, with the District Manager, the Director of Retail Sales and Operations, Human Resources, Store Merchants and Planners, Marketing, Accounting, and Orvis Service Center associates.

We are looking for:

• Independent leaders who can learn on the fly, demonstrate integrity and mutual respect, and create a fun and energetic store vibe
• Excellent retail business acumen including selling skills, and sales analysis
• Skills and confidence to tailor the Orvis brand presentation and merchandising to the unique Store space and floor plan of an individual store
• Familiarity with payroll planning and scheduling
• Ability to handle ambiguity, use sound judgement, and solve problems for customers and associates
• Up-to-date computer skills with the aptitude to learn and utilize business programs as well as the ability to teach these programs to the team
• Physical strength to reach, move, and handle merchandise in high and low areas, lift up to 30 pounds, and the stamina to execute floor sets
• Physical ability to be on feet (standing/walking) for extended periods of time
• F lexibility with schedule including weekend availability
• Maintain a safe, clean and orderly workspace by following all safety policies and procedures

Desired Qualifications:

• Specialty retail experience
• College degree

To access our California Applicant Privacy Notice, follow this link: https://www.orvis.com/california-applicant-notice.html