Assistant Store Manager

SBH Fashion; Los Angeles (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

SBH Fashion is seeking an Assistant Store Manager in Los Angeles to lead the store team, meet sales and operational goals, and act as a brand ambassador promoting client engagement citywide.

This role supports the Store Manager, trains staff, manages inventory, and drives results across in-store and omnichannel initiatives.

Qualifications

• At least 2+ years of experience in a retail managerial position.
• Fashion enthusiasts and retail experience in women’s and men’s apparel preferred.
• Ability to effectively create, manage and adhere to deadlines.
• Familiar with key retail performance indicators.
• Adaptable, open, active listener, and compassionate.
• Advanced organizational skills, writing and communication skills.
• Experience with Microsoft Office 365 Suite.
• Comfortable with PC and iOS devices.
• Travel approximately 10% of the time.
• Ability to climb ladders.
• Ability to lift 25+ lbs.

Responsibilities

• Ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store front and back of house are achieved.
• Support the execution of business plans to accelerate the business forward and remedy opportunities.
• Be an ambassador to the brand and promote the culture internally and externally.
• Ensure store atmosphere upholds the image of the brand.
• Ensure acquisition and retention of clients are key focuses and cultivate client relationships for the store and brand overall.
• Deliver the best possible client experience with every engagement (in store, virtual, or other).
• Adopt a solution‑oriented approach to resolving customer service issues.
• Create and implement activations/events to drive client acquisition and retention.
• Build a local network of tastemakers, stylists, and partners who promote the brand.
• Attract, retain, and coach talent; develop teams for growth.
• Lead store meetings and manage schedules; resolve conflicts as needed.
• Ensure asset protection including cash handling and inventory.

Skills

Leadership

Customer service

Training & development

Communication

Organization

MS Office

Tools

Microsoft Office 365 Suite

Job description

Summary

The role of the Assistant Store Manager by leading the store team to meet and exceed all sales and operational goals and ensure KPI’s are achieved. In addition, this fashion inclined individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients and partners within their city.

Job Title: Assistant Store Manager

Summary

The role of the Assistant Store Manager is to support the Store Manager by leading the store team to meet and exceed all sales and operational goals and ensure KPI’s are achieved. In addition, this fashion inclined individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients and partners within their city.

This managerial role will act as a key functional support leader in the daily business operations of the store, including training and supervising employees, managing inventory levels and driving for results.

The Assistant Store Manager reports to the Store Manager

Responsibilities

Strategic

• Ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved


• Support the execution of business plans to accelerate the business forward and remedy opportunities

Culture

• Be an ambassador to the brand and promote the culture internally and externally


• Ensure store atmosphere upholds the image of the brand

Client Centric

• Ensure acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall


• Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)


• Solution oriented approach to finding resolutions to customer service issues

Marketing & Community

• Create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development


• Build a local network of tastemakers, stylists, marketing, business partners who have an impact on local that will promote brand and build client loyalty and retention

Team Leadership

• Support a positive work environment with teams and throughout store network including cross functional partners


• Attract, retain talent from outside of the store


• Continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization


• Support performance management initiatives with store teams


• Attend and lead store meetings as required by the business (Store Level and Corporate)


• Ensure that work schedules are aligned with store goals


• Ability to manage and resolve conflict in the workplace

Visuals

• Ensure the image of the store is in line with corporate standards and store team is upholding these standards


• Support VM of the store is completed in accordance with VM guidelines

Operations

• Ensure all inventory initiatives are completed including receiving, return to warehouse, transfers, regular cycle counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required


• Ensure the completion of merchandise receipts and transfer requests


• Protect all company assets including cash handling, inventory, expenses etc.


• Manage Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise


• Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs


• Ensure that all the processes are being completed in compliance with legal, safety, and internal procedures


• Partner with cross functional partners as necessary including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management to maintain and accelerate the business forward


• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements

• At least 2+ years of experience in a retail managerial position


• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred


• Ability to effectively create, manage and adhere to deadlines


• Familiar with key retail performance indicators


• Adaptable, a sense of openness, active listener, and compassionate


• Advanced organizational skills, writing and communication skills


• Expertise in Microsoft Office 365 Suite


• Comfortable and savvy with computer technology, including PC and iOS devices


• Travel approximately 10% of the time


• Ability to climb ladders


• Ability to lift 25+ lbs.

Salary $70,000-$75,000 + Bonus eligibility (up to 24%)