Assistant Store Manager

Natural Grocers Good4U; Littleton (CO); On-site; USD 64,000; Full time

Job summary

A leading company in natural foods is seeking an Assistant Store Manager to oversee store operations and ensure excellent customer service. Responsibilities include staff management, inventory control, and ensuring compliance with safety standards. This full-time role offers a competitive salary and numerous benefits aimed at employee wellness and career growth.

Benefits

Birthday Bonus Pay

Vitamin Bucks (up to $2,080/year in store credit)

Holiday Pay for 5 holidays (stores closed)

Paid Time Off (sick and vacation), increasing with tenure

Paid Nutrition Education

Good4u Crew Member Discount

Advancement and career development

Medical, Dental, Vision Insurance

Retirement Savings Plan (401k) with company match

Qualifications

• 1-2 years management experience in grocery or retail required.
• Ability to pass food safety training and obtain certifications.
• Highly organized with excellent customer service skills.

Responsibilities

• Manage store operations and profitability.
• Train staff and handle customer complaints.
• Ensure safety guidelines are followed.

Skills

Customer Service

Management

Organization

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Salary Range

USD $64,000.00/Hr.

Overview

The Job in a Nutshell:

The Assistant Store Manager is the second-in-command of the store, responsible for its successful operation and profitability. This includes training, directing, and monitoring all department staff.

Applications are accepted until the date below, which may be updated if the hiring timeline is extended.

06/30/2025

Responsibilities

Main Responsibilities:

• Greet and service customers according to company standards of World Class customer service.
• Provide professional leadership as a manager.
• Handle customer complaints appropriately and in line with company policy.
• Maintain an inviting and shoppable store environment.
• Ensure products customers want are in stock.
• Handle special orders per company policy.
• Answer phones per standards and spend at least 75% of time on the sales floor assisting customers, directing staff, and attending to all departments.
• Train staff to deliver exemplary customer service and hold them accountable.
• Ensure staff compliance with applicable food safety certifications and registrations.
• Meet and/or exceed expectations in sales, sales per labor hour, average ticket, customer count, COGS for produce, and EBITDA.
• Order products from correct vendors to maintain margins and receive appropriate discounts.
• Maintain in-stock conditions meeting company standards.
• Monitor product mix, analyze departments to keep top sellers, and introduce new products as per policy.
• Ensure perishables are rotated and stocked properly.
• Manage markdowns according to standards.
• Assist the Store Manager in hiring, training, and managing store personnel.
• Train staff, assign tasks, and ensure task completion.
• Maintain accurate and timely schedules using company tools.
• Partner with department managers for staff sharing and cross-training.
• Ensure staff knowledge to meet customer needs, using store resources for training.
• Assist in performance evaluations and wage increases.
• Participate in hiring and disciplinary processes with HR support.
• Communicate clearly with staff through meetings and postings.
• Ensure safety guidelines are followed at all times.
• Complete all operational responsibilities daily.
• Ensure timely completion of store paperwork and reports.
• Respond to departmental calls and assist with coverage as needed.
• Manage disruptions such as loiterers, solicitations, weather emergencies, and bathroom misuse.
• Work a schedule based on store needs, including evenings and weekends, for 45 hours/week.
• Support staff decision-making and follow directions from the home office.
• Read and follow communications from the home office.
• Remain flexible to changing work demands.
• Lead by example, setting high standards of performance and professionalism.

All employees are expected to be proactive and do whatever it takes to support the company's success.

Qualifications

Recipe for Success:

• High school diploma or GED required; 1-2 years management experience in grocery or retail, natural foods experience a plus.
• Ability to manage changing priorities.
• Ability to pass food safety training and obtain certifications as required by law.
• Must obtain forklift certification.
• Maintain up-to-date food safety certifications through continuing education.
• Highly organized with a sense of urgency.
• Excellent customer service skills.
• Ability to follow directions and execute tasks.
• Must be cashier trained.
• Proficient in MS Word, Excel, and Outlook.

This description is not an employment contract and may change. Employees must accomplish all assigned tasks.

Benefits Overview

All Crew Members:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080/year in store credit)
• Holiday Pay for 5 holidays (stores closed)
• Paid Time Off (sick and vacation), increasing with tenure
• Paid Nutrition Education
• Good4u Crew Member Discount
• Power Program (rewards and appreciation)
• Regular pay increases
• Advancement and career development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week):

• Medical, Dental, Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (via short-term disability insurance)
• Company-paid Short-Term Disability Insurance
• Company-paid Life Insurance
• Voluntary Benefits (hospital indemnity, accident, long-term disability, term life)
• Retirement Savings Plan (401k) with company match
• Flexible Spending Accounts (FSA and HSA)

Diversity Statement

We are committed to diversity and inclusion, believing all people should be empowered to experience health and wellbeing. We celebrate differences and foster an inclusive environment where everyone can thrive.

Physical Capabilities and Environmental Demands:

N = Never, O = Occasional, F = Frequent, C = Constant

Physical requirements include lifting, pushing, pulling, walking, standing, and reaching as described. Environmental demands include working with tools, dust, fumes, noise, and various weather conditions.