Assistant Store Manager

The Webster; Las Vegas (NV); On-site; USD 49,000 - 58,000; Full time

Job summary

A leading retailer in luxury goods is seeking an Assistant Store Manager in Las Vegas. This role requires a strong leader to inspire their team, drive sales, and maintain high standards in customer service while balancing operational duties. The ideal candidate will partner closely with the Store Manager to create a productive work environment and successfully enhance the customer experience.

Qualifications

• Mid-Senior level leadership experience in retail.
• Ability to motivate and inspire team members.
• Strong customer service and communication skills.

Responsibilities

• Motivate and inspire the team, driving results.
• Manage store performance and achieve KPIs.
• Lead weekly leadership meetings aligned with business strategy.

Skills

Leadership

Customer Service

Sales Management

Team Development

Business Acumen

Job description

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Position Summary

As a strong leader and role model exemplifying the company’s core values, the Assistant Store Manager will champion The Webster’s initiatives, vision, and attract, retain, and develop top talent. The ASM is a critical leadership partner – a “co-pilot” to the Store Manager. You will partner with the SM to create a highly productive environment in which the customer service experience is a priority, employees are able to perform extremely well and excel; and the business thrives. The ASM is able to balance front of house & back of house duties and is also able to speak to the business, connect with employees & successfully engage with customers

Essential Duties & Responsibilities

• Motivate and inspire the team by delivering a compelling vision and purpose that encompasses The Webster core values
• Establish and communicate clear expectations and hold the store team and self-accountable for achieving all brand, performance, and behavior standards
• Lead productive weekly leadership meetings that align with and drive the business strategy
• Drive For Results
• Create and manage the execution of the store business plan to drives Sales and KPI results and maximizes business opportunities to include CRM
• Analyze available sales reports and data to determine the needs of the business and set business strategies
• Set individual sales goals for management teams and associates, ensuring goals reflect store business plans
• Train and develop team on business acumen to drive business performance
• Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet business needs
• Demonstrate sales leadership for staff by playing an active role on the selling floor
• Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
• Manage the controllable components of the P&L to achieve all store financial and expense targets
  
  

Position Summary

As a strong leader and role model exemplifying the company’s core values, the Assistant Store Manager will champion The Webster’s initiatives, vision, and attract, retain, and develop top talent. The ASM is a critical leadership partner – a “co-pilot” to the Store Manager. You will partner with the SM to create a highly productive environment in which the customer service experience is a priority, employees are able to perform extremely well and excel; and the business thrives. The ASM is able to balance front of house & back of house duties and is also able to speak to the business, connect with employees & successfully engage with customers

Essential Duties & Responsibilities

Leadership

• Motivate and inspire the team by delivering a compelling vision and purpose that encompasses The Webster core values
• Establish and communicate clear expectations and hold the store team and self-accountable for achieving all brand, performance, and behavior standards
• Lead productive weekly leadership meetings that align with and drive the business strategy
• Drive For Results
• Create and manage the execution of the store business plan to drives Sales and KPI results and maximizes business opportunities to include CRM
• Analyze available sales reports and data to determine the needs of the business and set business strategies
• Set individual sales goals for management teams and associates, ensuring goals reflect store business plans
• Train and develop team on business acumen to drive business performance
• Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet business needs
• Demonstrate sales leadership for staff by playing an active role on the selling floor
• Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
• Manage the controllable components of the P&L to achieve all store financial and expense targets
  
  

Customer Service

• Ensure all members of staff provide the highest level of customer service
• Ensure staff maintains constant client communication through utilizing their client database
• Resolve all client issues and complaints quickly and effectively
• Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
• Train ASM/ Key holders on how to handle various customer service issues i.e. dissatisfied customers, returns, defective merchandise
  
  

Operations

• Ensure cash control and register procedures are properly followed including bank deposits, safe funds, etc
• Control store expenses and maintain budgets, continually striving to reduce costs
• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
• Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, markdown optimization and replenishment systems while maintaining a clean stockroom
• Ensure that staff adheres to all Shipping/Receiving policies and procedures
• Meet inventory accuracy and shrink results meet company loss prevention standards
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication
  
  

Visual Execution

• Maintain company brand standards of near, clean, and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers
• Ensure facility maintenance
• Partner with Director of Stores to ensure appropriate assortment for the store
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business
  
  

Talent Development

• Recruit, hire, develop and retain a high performing management and selling team
• Teach, train and coach the store management team to develop future leaders for the company
• Consistently assess and provide ongoing performance feedback on selling skills, job accountabilities through real time coaching, monthly touch bases, and individual development planning
• Develops succession plans to ensure career paths for all associates; encourage associates to pursue internal opportunities
• Resolve all human resources issues in a timely and effective manner, partnering with Director of Stores when necessary
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
• Ensure that the store management team adheres to and enforces all employment practices and policies
  
  

Additional responsibilities may be assigned at the discretion of management

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Luxury Goods and Jewelry

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