Assistant Store Manager

Petco; Las Cruces (NM); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading pet care company is seeking a Solutions Manager to enhance the guest experience and lead a dynamic sales culture. This role involves coaching team members, implementing guest-centric programs, and driving sales growth. The ideal candidate will have significant management experience and a strong commitment to customer service. Join us in making a positive impact on pets and their owners.

Qualifications

• 2+ years of management experience required; 3+ years preferred.
• Must be licensed to operate a motor vehicle.
• Proficiency in general business practices and guest service.

Responsibilities

• Drive guest-centric programs and meet sales targets.
• Recruit, hire, and develop team members.
• Ensure compliance with safety standards and operational policies.

Skills

Leadership

Customer Service

Business Acumen

Coaching

Communication Skills

Education

High school diploma or equivalent

Some college-level business/management courses

Tools

Outlook

Word

Excel

PowerPoint

Job description

Overview

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We are focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

Position Overview

The Solutions Manager is the key driver for the guest experience and leading a selling culture in the Pet Care Center, through the lens of Petco's vision of "Healthier Pets. Happier People. Better World." The Solutions Manager is the Selling Model champion and role model for all relationship building touch points with Petco guests. The Solutions Manager will coach and mentor all Pet Care Center partners in the culture of selling and engagement to support and drive the customer experience. The Solutions Manager assists the General Manager in hiring, developing, scheduling, and managing a high-performing team that consistently delivers top-line sales growth across all Pet Care Center categories including services; as well as assists in managing all aspects of the Pet Care Center's business in accordance with Petco operational standards and safety procedures.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to implement business improvement plans using critical thinking.
• Drive the implementation and execution of guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets.
• Lead with an Omni Channel sales mindset to solve guest needs (Services, Vet Services, Loyalty Programs, BOPUS, Endless Aisle, Repeat Delivery).
• Serve as Leader on Duty for supporting Pet Care Center execution, training, communication and implementation of company initiatives, programs, policies, procedures, safety practices, guest escalations and promotions.
• Process register transactions to create a great guest experience.
• Be a role model within the selling model and support guest interactions as needed.
• Recruit, hire, train, coach, validate, recognize, and develop all directly reporting partners to run the Pet Care Center efficiently and to Petco standards, including effective selling and service behaviors.
• Develop weekly schedules to maximize sales floor coverage and guest engagement using Petco selling behaviors.
• Promote a positive leadership culture of teamwork, inclusion and collaboration with clear direction across departments and a passion for people and pets.
• Maintain ongoing replenishment and brand standards in partnership with the operations team within the Pet Care Center.
• Display and champion the Petco Leadership Expectations.

Other Essential Duties

• MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors, provide proactive leadership to maintain a positive business climate, and advocate for change and growth.
• PROMOTE SAFETY. Ensure policies, procedures and safety standards are observed and that new policies are implemented; safety of partners, guests and pets is a top priority.
• FOSTER A COLLABORATIVE CULTURE. Promote a culture of teamwork and continuous improvement in guest engagement and satisfaction.
• PRIORITIZE TALENT DEVELOPMENT. Maintain a strong talent bench with ongoing development through training and leadership opportunities.
• ENGAGE AND BE PRESENT. Represent Petco’s brand with high standards in a positive, engaging environment.

Education and Experience

• A high school diploma or equivalent required; some college-level business/management courses preferred.
• 2+ years of management experience required; 3+ years preferred.
• Must be licensed to operate a motor vehicle.
• Proficiency in Outlook, Word, Excel, PowerPoint and other applications; strong communication, organizational, and computer skills.
• Shows proficiency in general business practices, basic business & finance acumen, analysis and problem-solving, with a focus on people development and guest service.
• Aptitude for customer service and ability to instruct others.

Supervisory Responsibility

• Directly supervises the Solutions LOD, Solutions Generalists, Solutions Specialists Grooming Salon Leader and Dog Trainers.
• Influences Vetco and Vet Hospital guest strategies; involved in hiring and retention of top selling-focused talent.

Work Environment

This role requires support during key sales hours with weekend availability. Most duties are indoors; some physical tasks may involve bending, kneeling, lifting up to 50 pounds, and standing for long periods. Limited travel may be required.

Contacts

Regular contact with the general public at the Pet Care Center and related events, and coordination with other departments, Distribution Centers and Support Centers. External coordination may be required for merchandise returns, ordering parts, Pet Care Center repairs, vaccination clinics, events and vendor meetings.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.