Assistant Store Manager

Natural Grocers Good4U; Las Cruces (NM); On-site; USD 59,000 - 68,000; Full time

Job summary

A leading company in natural grocery retail seeks a motivated Assistant Store Manager to oversee store operations and drive profitability. This role involves training staff, ensuring excellent customer service, managing inventory, and adhering to company policies. Ideal candidates will have retail management experience, strong leadership skills, and a commitment to customer satisfaction.

Benefits

Medical, Dental, and Vision Insurance

Paid Parental Leave

Paid Time Off (sick and vacation)

401k Retirement plan with company match

Career development opportunities

Employee Assistance Program

Holiday Pay for 5 holidays

Regular pay increases

Qualifications

• 1-2 years management experience in grocery or related retail; experience in natural foods is a plus.
• Must obtain forklift certification and pass food safety training.
• Must be cashier trained.

Responsibilities

• Ensure customers receive World Class customer service.
• Train staff and maintain accountability for exemplary service.
• Manage store inventory and maintain an inviting environment.

Skills

Customer service

Organizational skills

Ability to manage changing priorities

Leadership

Education

High school diploma or GED

Management experience in grocery or related retail

Tools

MS Word

Excel

Outlook

Job description

Salary Range

USD $59,000.00/Hr.

Overview

The Job in a Nutshell:

The Assistant Store Manager is the second in command of the store, responsible for its successful operation and profitability, including training, directing, and monitoring all department staff.

Applications are accepted until the date below, which may be extended if the hiring timeline is prolonged.

06/12/2025

Responsibilities

Main Responsibilities:

• Ensure customers are greeted and serviced according to company standards of World Class customer service.
• Provide professional leadership as expected of all company managers.
• Handle customer complaints appropriately and according to company policy.
• Maintain an inviting and shoppable store environment.
• Ensure products customers want are in stock.
• Handle special orders appropriately per company policy.
• Answer the phone per company standards and spend at least 75% of time assisting customers, directing staff, and attending to all departments on the sales floor.
• Train staff to deliver exemplary customer service and hold them accountable.
• Ensure staff compliance with applicable food safety certifications and registrations.
• Meet and/or exceed expectations in sales, sales per labor hour, average ticket, customer count, COGS for produce, and EBITDA.
• Order products from correct vendors to maintain margins and receive appropriate discounts.
• Maintain in-stock conditions as per standards.
• Monitor product mix, analyze departments regularly, keep top sellers, discontinue slow movers, and introduce new products per policy.
• Manage perishables with proper rotation and stocking.
• Manage markdowns per standards.
• Assist in hiring, training, and managing store personnel.
• Train staff, assign tasks, and ensure task completion.
• Maintain accurate and timely schedules and assign tasks daily.
• Partner with department managers to share staff and cross-train employees.
• Ensure staff have adequate product knowledge to meet customer needs.
• Assist in performance evaluations and wage increase decisions.
• Participate in hiring and disciplinary processes with HR support.
• Maintain clear communication through staff meetings and postings.
• Ensure safety guidelines are followed.
• Complete operational responsibilities and store paperwork accurately and timely.
• Respond to department calls and assist with coverage as needed.
• Manage business disruptions as they occur.
• Work a schedule based on store needs, including evenings and weekends, for 45 hours per week.
• Support company decisions, follow communications, and adapt to changing demands.
• Lead by example, setting standards of excellence and professionalism.

All employees are expected to be proactive and do whatever it takes to ensure the company's success.

Qualifications

Recipe for Success:

• High school diploma or GED; 1-2 years management experience in grocery or related retail; experience in natural foods is a plus.
• Ability to manage changing priorities effectively.
• Ability to pass food safety training and obtain necessary certifications.
• Must obtain forklift certification.
• Maintain up-to-date food safety certifications through continuing education.
• Strong organizational skills and a sense of urgency.
• Excellent customer service skills.
• Ability to follow directions and complete tasks.
• Must be cashier trained.
• Proficiency in MS Word, Excel, and Outlook.

This description is not a contract and may change. Employees must accomplish all tasks assigned by their managers.

Benefits Overview

All Crew Members:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 annually)
• Holiday Pay for 5 holidays
• Paid Time Off (sick and vacation), increasing with tenure
• Paid Nutrition Education
• Good4u Crew Member Discount
• Power Program (rewards program)
• Regular pay increases
• Career development opportunities
• Health and Wellness Program
• Employee Assistance Program
• Employee Referral Program

Full-Time Crew Members (30+ hours/week):

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave
• Company-paid Short-Term Disability and Life Insurance
• Voluntary benefits (hospital indemnity, accident, long-term disability, term life)
• Retirement plan (401k) with company match
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) with match

Diversity Statement

We are committed to diversity and inclusion, believing that all people should experience health and wellbeing. We value differences in gender, race, ethnicity, sexual orientation, religion, abilities, age, cultural backgrounds, thoughts, and ideas, fostering an inclusive environment where everyone can thrive.

Physical and Environmental Demands:

• Must be able to lift, carry, push, and pull various weights, frequently and occasionally, with team assistance as needed.
• Must be able to walk, stand, use fine motor skills, and reach for the duration of shifts.
• Work may involve exposure to dust, fumes, noise, heat, cold, humidity, heights, and contact stress.