Assistant Store Manager

The Buckle, Inc.; Lansing (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager to enhance the shopping experience for guests. This role involves sales generation, teammate training, and operational management. Candidates should possess strong customer service skills and a high school diploma. The position offers opportunities for professional growth and leadership development.

Benefits

Insurance

401(k) Retirement Plan

Paid Time Off

Teammate Discount

Performance Bonuses

Qualifications

• 1-3 months retail experience or equivalent.
• Ability to operate a vehicle and travel.
• Relocation may be required.

Responsibilities

• Greet Guests and provide legendary service.
• Assist in recruiting and training new Teammates.
• Maintain store cleanliness and organization.

Skills

Customer Service

Sales Skills

Leadership

Education

High school diploma or GED

Job description

Join to apply for the Assistant Store Manager role at The Buckle, Inc.

1 day ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager role at The Buckle, Inc.

Summary

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). They work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager position is a progression from the AIT position and includes additional high-level duties specific to that role, though most responsibilities are shared.

Essential Duties and Responsibilities

This description outlines the general nature of work performed by Teammates in this role. It does not include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude and provide legendary service.
• Answer questions regarding the store and merchandise.
• Help locate or obtain merchandise based on Guest needs.
• Anticipate and fulfill Guest needs by suggesting additional items and creating a wardrobe experience.
• Demonstrate product knowledge and share sales education with the Team.
• Maintain knowledge of current sales, promotions, policies, and security practices.
• Achieve personal sales goals and contribute to store sales targets.
• Provide excellent service across all store areas: Front 5, sales floor, fitting rooms, and register area.
• Understand exchange and return procedures and turn them into showmanship opportunities.
• Use the Sales Presentation Guide (SPG) daily to meet goals.
• Engage in business-building activities like fit appointments and guest loyalty programs.
• Build and maintain good Guest relationships to develop a client-based business.
• Lead by example with showmanship, customer service, and attentiveness.
• Recognize and communicate Guest levels with the Team.
• Ask business-driven and showmanship questions regularly.
• Be coachable and receptive to feedback to improve sales presentations.
• Perform leadership actions and uphold high standards consistently.
• Plan sales goals with the Store Manager.
• Demonstrate ownership of the store’s sales performance.
• Show passion for product education and showmanship.

Teammate Recruiting, Training, and Development

• Recognize recruiting opportunities using various tools and referrals.
• Coach and build relationships through Guest Loyalty programs.
• Lead, motivate, and educate new Teammates to meet standards.
• Maintain a positive attitude to foster a positive store culture.
• Follow dress code and participate in daily training and reviews.
• Motivate Teammates to complete daily tasks.
• Demonstrate and coach denim showmanship and fit cards.
• Create results in your department and complete mid-week check-ins.
• Execute departmental actions and delegate accordingly.
• Lead segments and involve guests with product.
• Update and communicate with the team regularly.
• Remember and use Guest names effectively.
• Show merchandise knowledge for both Gals’ and Guys’ sections.
• Partner with the Store Manager on education focus and delegate tasks.
• Assist in recruitment and training of staff.
• Stay updated on pay, benefits, and contact top talent.
• Train with the leadership playbook and ensure all characteristic pieces are maintained.
• Lead SPG training shifts and coach non-sales positions.
• Execute sales focus actions proactively.
• Identify and address Teammate training needs.

Visual Merchandise Management

• Own product zones, recognize and assign zones and projects.
• Demonstrate new tools and videos related to zone ownership.
• Delegate and review visual standards with the Store Manager.
• Ensure adherence to visual standards and visual library.
• Recognize merchandising opportunities and communicate recommendations.
• Conduct informative store tours.
• Maintain consistent store sizing and freight display.
• Use the Performance Tracker to improve visual results.
• Anticipate product changes and act independently to improve visual presentation.
• Maintain visual standards on the floor and in the backroom.

Operations

• Work flexible hours including mornings, evenings, weekends, and holidays as needed.
• Utilize planners and complete opening and closing checklists.
• Recognize security risks and thefts, and handle them appropriately.
• Follow Loss Prevention guidelines and POS procedures.
• Handle calls from Corporate Office professionally.
• Maintain a positive attitude in challenging situations.
• Follow policies on payments, returns, exchanges, and Loss Prevention.
• Navigate and utilize store tools effectively.
• Provide feedback on merchandise handling concerns.
• Communicate policy violations or concerns confidentially.
• Understand and apply Buckle’s Code of Ethics and policies.
• Complete all scheduled shifts and cover shifts when necessary.
• Keep the store clean, organized, and shoppable.
• Assist with merchandise markdowns, freight, recalls, and RTVs.
• Establish and maintain communication with Corporate Office departments.
• Monitor inventory supplies and handle emergencies in the absence of the Store Manager.

Supervisory and Leadership

• Support and give feedback to peers and management.
• Promote personal and store growth.
• Maintain professional relationships with all Teammates.
• Conduct interviews to support team development.
• Overcome objections and solve problems.
• Self-educate on company tools and share knowledge.
• Administer Buckle’s Commitment to Success.
• Travel and cover other stores as needed.
• Handle schedule changes professionally.
• Perform job duties with high customer service standards and contribute positively to team spirit.
• Participate in special projects and other duties as assigned.

Supervisory Responsibilities

Assist the Store Manager in supervising the team.

Education and/or Experience

High school diploma or GED; 1-3 months retail experience or equivalent.

Benefits

• Insurance
• Savings and Spending Accounts
• Paid Time Off
• 401(k) Retirement Plan
• Teammate Discount
• Performance Bonuses
• Leave Options
• Employee Assistance Program

Additional Qualifications

• Relocation may be required
• No visa sponsorship available
• Ability to operate a vehicle and travel, including overnight stays

Physical Demands

Regularly stand, walk, handle objects, reach, climb, stoop, kneel, crouch, and talk/hear. Occasionally sit. Must lift up to 50 lbs. Vision requirements include close, distance, color, peripheral, and depth perception.

Work Environment

Work primarily in a retail store environment with moderate noise levels.

Equal Opportunity

Buckle is committed to equal employment opportunity and prohibits discrimination based on protected characteristics.