Assistant Store Manager

Fleet Feet Sports; Kentucky; On-site; USD 100,000 - 125,000; Full time

Job summary

A leading running retailer in Kentucky is seeking an Assistant Store Manager to support retail operations and enhance customer experiences. The role involves training and managing retail staff, ensuring a positive environment, and maintaining store standards. Successful candidates should be available for flexible scheduling and passionate about customer service. Join a dynamic team that embodies high energy and community involvement.

Benefits

High energy and fun atmosphere

Training and advancement opportunities

Community involvement activities

Product discounts

Qualifications

• Available to work days, evenings, weekends, and holidays.
• Responsible for fostering customer happiness.
• Assist with training new employees.

Responsibilities

• Support the Store Manager in daily operations.
• Help build the best customer experience through team focus.
• Maintain store cleanliness and organization.

Skills

Flexible schedule availability

Customer service

Training and coaching

Performance management

Job description

Overview

We believe Running Changes Everything. If you believe that, too, we want to talk. With 7 stores and a robust e-commerce site, Fleet Feet Cincinnati is the largest running retailer in Cincinnati. We pride ourselves on having an inclusive environment and delivering unmatched service and support when outfitting customers with what they need for a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.

Responsibilities

As an Assistant Store Manager, you will work to support the Store Manager in the day-to-day and long-term success of retail staff. This position will help build the best customer experience by focusing on what matters most, the team. You will assist with onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters, as we call them.

Qualifications

• Available to work a flexible schedule, including days, evenings, weekends, and holidays
• Supports the Store Manager
• Assists with training new employees
• Responsible for fostering customer happiness
• Deliver a positive shift experience for every team member
• Executes Opening and Closing duties (by doing and delegating) to ensure the store stays clean, organized and operating smoothly for customers and employees
• "Manager on Duty" when Store Manager is not present
• Maintain the Outfitter metrics goals set by Owners and Director of Retail Operations (Insole-65%; Sock-130%; Cross-Sales-35%)
• Help manager lead monthly team meetings

Perks

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Training Program and Product Discounts
• Passionate team members

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.